Commercial Claims Manager
4 weeks ago
Working for a rapidly growing and well respected company in Liverpool, we are recruiting for a Commercial Claims Manager to join their Insurance Division on a full-time, permanent basis. The role has arisen due to growth within their team, and it's a broad and varied role for someone with a strong background in Insurance Claims (motor) who wants to work in a successful team. Location: Liverpool office - min 2 days per week and the rest from home Salary: Up to £70k per annum Benefits: 25 days holiday, pension, healthcare plan, plus much more Hours: Monday to Friday 9-5.30pm What the role will entail; People Management;
- Lead and motivate your team managers/colleagues, identifying how they contribute to the success of the business
- Set, review and ensure achievement of KPI's, SLA's and team objectives
- Develop and coach your team managers by way of personal development plans to maximise their own performance and that of their teams
- Conducting 1-2-1's and appraisals in line with company policy
- Leading by example being approachable and and delivering excellent leadership skills
- To identify talent and support the development of your people
- To plan effective recruitment in a timely manner as not to affect service
- To create an environment where colleague feedback on leadership and development is good to excellent
- To contribute to development of a customer service strategy to enable the Business to meet its goals
- To work with clients to enhance delivery of customer service and claims strategy for respective processes
- To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
- To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA/SRA
- To analyse data and predict trends providing recommendations to ensure no disruption to services as well as making recommendations on improvements to performance
- To ensure data is disseminated across teams so team/individual performance is understood
- To oversee completion of monthly audits in accordance with business policy ensuring that feedback is provided to team managers and colleagues with appropriate training and support provided as necessary
- To work with training/QA to ensure the collation and delivery of appropriate training sessions as and when required
- Strong level of commercial acumen with motor claims experience at senior level essential
- Insurance claims trend analysis
- Engagement at all levels with insurer partners
- Thorough knowledge of end to end motor claims processes
- Ability to lead and motivate
- Supervisory/management experience in claims environment
- Preferred working knowledge of claims IT systems
- Sound reasoning and ability to identify the issues involved in any problems arising
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Commercial Claims Manager
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4 weeks ago
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1 month ago
Liverpool, United Kingdom Roberts Webb Recruitment Full timeJob Title: Commercial Claims ManagerWe are seeking a highly skilled Commercial Claims Manager to join our team at Roberts Webb Recruitment. As a key member of our Insurance Division, you will be responsible for leading and motivating a team of claims managers to achieve business objectives.The ideal candidate will have a strong background in insurance...
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Liverpool, United Kingdom CV-Library Full timeWorking for a rapidly growing and well respected company in Liverpool, we are recruiting for a Commercial Claims Manager to join their Insurance Division on a full-time, permanent basis. The role has arisen due to growth within their team, and it's a broad and varied role for someone with a strong background in Insurance Claims (motor) who wants to work...
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