Service Manager
3 weeks ago
Location: Bromsgrove Job Type: Full time, 40 hours per week Contract Type: Permanent Salary: Competitive basic plus generous bonus scheme Our Bromsgrove branch are looking for a Service Manager with excellent people management skills to join our team. You will be responsible for the operational and strategic management of the service and maintenance department; providing an outstanding customer focused service and ensuring the highest standards are achieved and maintained. Your ability to establish and maintain good customer relationships will help you to grow your department and increase business. What you'll be doing As a Service Manager you will be in charge of the everyday running and functions of a small but busy Service and Maintenance department. You will make sure that reactive and planned service calls, remedial work, and maintenance visits are carried out efficiently and effectively meeting client’s expectations. You will have a a department budget and financial targets to work towards and will be motivated to grow your department. You will enjoy getting to know our clients, building, and maintaining positive relationships for your branch and the business. All of this will be achieved with the support of your skilled, hardworking team, made up of engineers and administrators. It will be your job to manage, motivate and develop your staff and to recruit more when needed. What do you need to have?
- Previous experience as a fully competent refrigeration and air conditioning engineer.
- Experience in a people management / supervisory role would be an advantage but is not a requirement. This may be the next step up for a senior engineer / supervisor.
- Self-motivated and driven.
- Strong technical knowledge on Air Conditioning and Refrigeration, particularly service and maintenance.
- Good computer skills, including Microsoft Office and data bases etc.
- Ability to work under pressure with excellent time management skills and ability to and prioritise tasks effectively and efficiently.
- Excellent Decision making and planning skills. Demonstratable ability to plan ahead as well as react quickly and re-prioritise jobs to fulfil customer demand.
- An understanding of and ability to deliver high levels of customer service.
- A generous Salary + Bonus
- 25 days holiday per annum, plus bank holidays, increasing in service.
- Pension Scheme
- Company Car
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