Holiday Services Manager
4 weeks ago
Job Type : Full time, 40 hours per week
Contract Type : Permanent
Salary : Competitive basic plus generous bonus scheme
Our Bromsgrove branch are looking for a Service Manager with excellent people management skills to join our team. You will be responsible for the operational and strategic management of the service and maintenance department; providing an outstanding customer focused service and ensuring the highest standards are achieved and maintained. Your ability to establish and maintain good customer relationships will help you to grow your department and increase business.
As a Service Manager you will be in charge of the everyday running and functions of a small but busy Service and Maintenance department. You will make sure that reactive and planned service calls, remedial work, and maintenance visits are carried out efficiently and effectively meeting clients expectations.
You will have a a department budget and financial targets to work towards and will be motivated to grow your department. You will enjoy getting to know our clients, building, and maintaining positive relationships for your branch and the business.
All of this will be achieved with the support of your skilled, hardworking team, made up of engineers and administrators. Previous experience as a fully competent refrigeration and air conditioning engineer.
Experience in a people management / supervisory role would be an advantage but is not a requirement. This may be the next step up for a senior engineer / supervisor.
Strong technical knowledge on Air Conditioning and Refrigeration, particularly service and maintenance.
Good computer skills, including Microsoft Office and data bases etc.
Ability to work under pressure with excellent time management skills and ability to and prioritise tasks effectively and efficiently.
Excellent Decision making and planning skills. Demonstratable ability to plan ahead as well as react quickly and re-prioritise jobs to fulfil customer demand.
An understanding of and ability to deliver high levels of customer service.
A generous Salary + Bonus
25 days holiday per annum, plus bank holidays, increasing in service.
Pension Scheme
Company Car
For more information on what it is like to work for us, visit our Careers page on our website.
Delivering an outstanding customer experience every day, by creating a great place to work.
We further believe that by creating a great place to work for our talented, hardworking, loyal employees our business will continue to deliver and be known for our excellent service and expertise.
We achieved an 88% employee engagement score in our latest annual employee survey. Mobile Service Engineer, City & Guilds, Electrical Maintenance, Field Service Technician, Preventative Maintenance, Repair Engineer, HVAC, Site Support, Field Service Engineer, Air Conditioning, Refrigeration, Air Handling, PASMA, IPAF, etc.
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