Student Engagement and Experience Officer

2 days ago

United Kingdom Victoria College of Arts and Design Full time €26,000 - €29,000

Victoria College of Arts and Design Position: Student Engagement Officer
Hours: Full Time, 9am – 5pm, Monday-Friday (Occasional weekend and evening work required)

Department: Student Services
Victoria College of Arts and Design (VCAD) provides higher education teaching and learning in the arts, design, creative industries and business fields. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, our outstanding facilities, or our network of industry connections, VCAD is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers.


VCAD is looking for a proactive and dedicated Student Engagement Officer (SEO) to join our vibrant team across our London campuses. The SEO will play a key part in providing an exceptional academic experience by focusing on attendance, submissions and engagement. They will provide tailored support to address barriers to academic progress, ensuring students remain motivated, engaged and on track.

The SEO will collaborate closely with lecturers and support services to monitor student progress, identify areas for intervention and help drive high retention rates. Maintain consistent communication and accurately record interactions with students via email, phone and in-person, ensuring timely responses while maintaining professional boundaries.
Support students' academic development by conducting trainings and workshops on IT, organisational and study skills.
Offer guidance on academic regulations, mitigating circumstances and processes for interruptions, deferrals and withdrawals.
Drive improvements in attendance rates, academic progression and overall student satisfaction.
Compile and submit weekly reports on student progress, attendance trends, challenges and interventions, covering areas such as submissions, retention, and potential risks.
Uphold confidentiality, sharing information only when necessary and in line with institutional policies.
where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard)

Bachelor’s degree, or equivalent professional experience. (Strong commitment to service delivery with experience in student or academic administration within higher education. (Strong organisational and time management skills, with the ability to work in a face paced environment to manage competing demands while meeting deadlines. (Flexible, approachable and an excellent team player. (Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel for data management and reporting, and familiarity with student management systems. (Commitment to upholding the values and policies of VCAD and partner universities. (Annual leave (5.6 weeks) plus bank holidays.
Workplace pension scheme.
Company Sick Policy (from January 2025).
Statutory Sick Pay (SSP) (until December 2024).
Statutory maternity/paternity pays.
Career development opportunities
Training and self-development opportunities.
Gym membership discounts
Retail discount schemes
Cinema discounts
Grocery discounts
Cycle to work
Financial wellbeing – personal debt advise.
Financial wellbeing education
If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.

Join our team at Victoria College of Arts and Design and help make a positive impact on the lives of our students.

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