Quality Assurance Manager
3 weeks ago
Quality Assurance Manager – Supplier Accreditation & Site Assurance
Contract
Reading / Home
MBNL is owned equally by EE and Three, two of the UK’s most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do.
Context
:The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences
.The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE. The role will work closely with the HSEQ team, Commercial and shareholders to ensure that working relationships are effective with our operational support partners
.
What you will d
- o:In conjunction with the Commercial and Health & Safety functions, lead on developing the Supplier Accreditation and Assurance Mode
- l.Develop supplier assurance and accreditation policies, standards & processes to provide clarity to suppliers regarding roles and responsibilities when working on the networ
- k.Work with the Commercial, Infrastructure Management and H&S teams to ensure that standards and processes are defined and implemented for supplier competency assessment & monitoring and effective site hand out and hand back managemen
- t.Identify opportunities for improved use of IT tooling for management and monitoring of supplier accreditation
- s.Ensure alignment of supplier accreditation and assurance processes with industry best practic
- e.Work with our Health, Safety and Quality partner and our Shareholders to define and implement a supplier audit and non-conformance activity that effectively covers the lifecycle of supplier site activitie
- s.Work with stakeholders to implement processes and gateways for assurance of right first-time delivery, allowing for deviations to be identified prior to escap
- e.Support leadership and operational teams in the definition and implementation of process assurance and improvement across the supply chai
- n.Drive the Continuous Improvement culture within the MBNL ecosystem, with appropriate CI methodologies, to bring about sustained improvement
s.
What we are looking f
- or:A proven track record in Supplier Quality Assurance and/or Supplier Developm
- entExcellent interpersonal/communication skil
- ls.Proven experience in quality assurance, supplier audit and process analy
- sisOrganised, analytical, and systematic in approach to wo
- rk.Confident to challenge and resolve problems through to conclusi
- on.Good all-round administration and co-ordination skills are essenti
a
l. Nice to ha
- ve:An understanding of the Telecommunications and Construction industr
- iesExperience working within a managed services ecosystem would be benefici
al.
To apply for the Quality Assurance Manager – Supplier Accreditation & Site Assurance, please send your CV to caroline.kennedy@projectpeople
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