Sales Coordinator Sales · Stevenage · Hybrid Remote

3 weeks ago

United Kingdom Bulletproof incorporated Full time

The Sales Coordinator will play a pivotal role in our Sales department, ensuring the seamless continuity of sales operations, particularly in the absence of staff due to holidays & sickness. This position involves providing essential administrative support to the team, supporting our CRM system year-round, and helping during periods of team members' leave. We are seeking a candidate who is detail-oriented, highly organised, motivated, and adept at multitasking. The responsibilities encompass a diverse range of tasks, such as CRM monitoring & support, signposting, order processing, addressing customer enquiries, and serving as the primary point of contact during periods when sales team members are away.

RESPONSIBILITIES

Customer, Prospect & Internal Interaction:

  • Act as the primary point of contact for customers & prospects alike during periods of absence within the sales team (sickness/holiday) – signposting queries to relevant team members and departments
  • Proactively respond to enquiries via email or phone promptly and professionally
  • Direct or escalate customer enquiries to the appropriate stakeholder when necessary
  • Manage customer orders, enquiries, and issues efficiently
  • Collaborate closely with the sales team to support their activities
  • Communicate effectively with team members and other departments

Administrative Support :

  • Support and drive CRM best practice
  • Generate sales reports and analytics as required
  • Assist with data consistency, record-keeping, and document management
  • Prepare and process sales orders, ensuring accuracy and timely response
  • Maintain organised sales records and files

SKILLS & EXPERIENCE REQUIRED

  • Proven experience in administrative support or a similar role, ideally within a sales setting
  • Exceptional organisational and multitasking abilities
  • Excellent written and verbal communication skills
  • Detail-oriented with a commitment to accuracy
  • Team player willing to go above and beyond to help shape our rapidly growing company
  • Confident, engaging and professional telephone manner
  • Experience in using CRM systems, ideally Pipedrive
  • Customer-focused with strong interpersonal skills
  • Strong proficiency in Microsoft Office software

DESIRABLE SKILLS

  • Experience of working in IT or Cyber Security sales would be a significant advantage
  • Knowledge of technology would be a significant advantage

PERSONAL ATTRIBUTES

  • Ability to work effectively in a fast-paced environment
  • Professional demeanour and a customer-centric approach
  • Ability to remain calm under pressure and meetdeadlines
  • Strong organisational skills with a high attention todetail
  • Ability to prioritise and handle multiple tasks at any giventime
  • Pro-active and enthusiastic with a can doattitude
  • Excellent verbal and written communication skills
  • Good commercialacumen
  • Ability to work on own initiative as well as being a team player

About Us

Bulletproof

YOUR BEST DEFENCE AGAINST CYBER THREATS

Bulletproof’s innovative cyber security & compliance services are the best way to stay ahead of the hackers, manage risk, and protect your critical business data. Bulletproof’s core belief is driving innovation through our range of services to deliver true value. We operate in the UK market as Bulletproof, and internationally via our sister brand Target Defense.

Please note that as part of the recruitment process a criminal records check will be carried out by an authorised third party.

Strictly No Recruitment Agencies; any submission of resumes without prior request / engagement from Bulletproof Cyber Security will not be deemed as an introduction and therefore will not warrant an introduction fee.

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