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Third Line Support

2 months ago

Portishead Somerset, United Kingdom TRIA Full time €45,000

Azure Support Engineer

Portishead – Hybrid

Up to £45,000 + Benefits

I am representing an accredited Microsoft Technology Partner and IT Managed Service Provider who can bring on an excellent Azure Support Engineer to join the growing team. You can expect to be supporting the wide client base with various IT issues.

Responsibilities for the Azure Support Engineer:

  • Provide 3rd Line Level support across a range of complex incidents, leading from a technical standpoint
  • Engage with customers through various channels to provide effective service to customer end users
  • Prioritisation and management of allocated tickets, ensuring these are resolved within agreed SLAs
  • Provide in depth technical diagnosis and resolutions of incidents around Azure, 365 and similar Microsoft platforms.
  • Be a point of escalation for technical queries from the 1st and 2nd line teams

Skills & Experience

  • Previous experience of providing IT support at 3rd line level
  • Experience of administering and supporting the latest Microsoft Technologies (Azure, 365, Servers)
  • Ability to build, configure and support Windows desktop systems

This role offers an exciting and challenging opportunity to positively contribute to the success of a growing company. The role offers ample opportunity to progress your career further with routes into cyber security. If you have strong self-initiative and the ability to thrive in a fast-paced environment, please apply with your CV.