Application Manager UK

2 weeks ago


Brighton East Sussex, United Kingdom Planon Group Full time

Guarantee the very best quality of the Planon software for our customers You do this by advising, guiding and helping your clients with the management of their Planon application both on site and remotely.

In this position you will be an Application Manager helping our clients with the functional management of the Planon software. You will be part of an international team that helps a very diverse set of clients, mainly in The UK, but also Sweden and the Netherlands.

You will build relationships with your clients and help them solve incidents, implement changes and provide support for new releases. You will also guide your clients in the use of the application, give them advice and try to spot opportunities to help them further in the use of Planon.

Questions you may receive as Application Manager range from "How can I create a reservation system for my staff?" to, for example, "How can we best gain insight into the occupancy of our office buildings?".

You successfully fulfill your role by:

  • Maintaining, managing and optimizing the existing setup based on new insights, maintaining authorizations and archiving activities and data in the Planon application;
  • Spotting and suggesting opportunities that the software and new releases bring, which may lead to new implementation projects or smaller changes;
  • Creating and maintaining documentation and writing user instructions;
  • Guiding the customer in the use of the Planon application through on-the-job training.
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