Engineering Services Manager
2 weeks ago
Engineering Services Manager
Location : Hatfield based, AL9 5JN
Salary : GBP47K GBP53K per annum, DOE + Benefits
Contract : Full time, Permanent
We are Mulmar, we are growing and we want you
With more than 30 years experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.
We are now recruiting for an Engineering Services Manager to assume the day-to-day management of our field service team, workshop and customer service functions
As our Engineering Services Manager, you will be responsible for:
- Managing the Field Service and Workshops Teams - monitoring performance to facilitate growth.
- With the support of the customer services supervisor, manage the Customer Services Team monitoring performance, KPIs and customer satisfaction.
- Managing field based staff deployment, training and discipline.
- Developing and implementing service standards and procedures for field service, workshop and customer service functions to ensure smooth operations and maintaining customer relationships.
- Working with internal departments and functions to optimise performance standards, e.g. Van stocks, FTF etc.
- Recruitment of field based staffed - interviewing, testing and selection.
- Updating service methods to improve overall efficiency.
- Handling disagreements within the field service, workshop and customer service teams to ensure efficient operations.
- Creating and presenting reports to senior management regarding reactive and planned maintenance workloads, service performance and KPIs.
- Manage airport related activities - acting as authorised signatory for airside passes and maintaining health and safety training records.
- Conducting periodic appraisals of team members, identifying areas for improvement, and providing constructive feedback.
In order to be successful in this role you must have:
- Experience of field service operations and management.
- Relevant engineering qualification (electrical preferably).
- Computer literacy with a good working knowledge of MS office.
It would be great if you had:
- Knowledge of working in an operation working to strict SLA and KPI disciplines.
- Experience of risk management and health and safety.
- Knowledge of relevant legislation and industry guidelines.
- Experience in the use of databases and report generation.
If you feel you have the necessary skills and experience to be successful in either of these roles, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please.
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