Contract Customer Service Manager

3 weeks ago

Gloucester Gloucestershire, United Kingdom GE Aviation Full time

We have an exciting opportunity to lead customer support activities for civil and military customers ensuring a high level of service. As well as personally managing all transactions for a number of key customer accounts, this role will be responsible for leading a small team of customer account managers providing coaching, direction and guidance when required. Responsible for key performance metrics for your team, you will be confident handling data and setting priorities for yourself and the team which will be most impactful for the business. Manage and administer all transactions for a number of key customer accounts, ensuring timely processing of customer orders, forecast demand and delivery information.
Conveys performance expectations and manages performance and delivery of the team.
Apply clear thinking to solve problems and work cross-functionally to achieve timely outcomes which support customer needs.
Confident using data, research, and multiple internal/external sources of information to make decisions.
Lead projects with cross functional responsibility to drive improvements between 1 or more departments.
Proven Customer facing and/or Commercial Experience
People leadership experience, experience of training, coach and developing teams (direct line-management or indirect through coach/mentoring)
Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required.
Lean training and/or demonstrated leadership of continuous improvement projects
Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
Non-contributory Pension
Life Assurance
Private medical cover
Holiday Hourly equivalent of 26 days, with flexible option to buy or sell
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
#Relocation Assistance Provided: No
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