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External Communications Manager
4 months ago
ADP are hiring a External Communications Manager to join our growing Service team
Location: This role can be based out of our Staines OR Cheadle office -
Hybrid working — 3 days in office & 2 days from home
* Are you ready to join a company offering career advancement opportunities throughout your career journey?
* Do you have a strong background in providing and managing external communications?
* A pivotal role responsible for developing creative and proactive ways of communicating to our clients to improve brand awareness as a leader in HCM solutions, retain, grow our clients and make a positive impact on client experience. This role will work closely with business leaders within Service to develop innovative multi-channel marketing communications, keeping our clients informed of legislation changes, development advancements and thought leadership in HCM. A key part of this role will involve increasing our value proposition and delivering consistent communication to clients.
Develop, implement and deliver a comprehensive external communications strategy working with the Internal Communications Specialist, Sales & Marketing Team and ADP Corporate communications teams
Manage a calendar of external communication initiatives that keeps all teams clear on planned activity -- ensure this is aligned with Internal Communication and Sales & Marketing initiatives
Developing a multi-channel external communications strategy to retain, grown and improve client experience
Strong communication, negotiation and diplomacy skills working with Senior Stakeholders including our Executive Leadership team
Commercial awareness, ability to work against a budget and tight time frames
Align external communications with our vision and ensure all communications are impactful and on brand
Use of Eloqua email marketing software to distribute and measure effectiveness of communications
Work closely with senior leaders in ADP UK to help drive effective communications to clients
Support & cover the Internal Communications Specialist role when required including during holiday and sickness
To align with the ESI communications team to share best practice and alignment with ongoing initiatives
Apply ADP communications governance, brand values and visual identity guidelines to all communications through multiple channels: internal events / email / posters and infographics/associate portal/video/collaboration software.
Work with the Enterprise Learning Team to promote effective internal and external client communication
Support and advise managers and leaders within Service with expert external communications guidance, enabling them to be effective communicators
Coach key stakeholders as required on communication matters e.g. presentation style and use of language
Monitor and engage as required on business projects & initiatives providing effective communications support
Be aware of, review and implement the latest communication methods and strategies where appropriate
Graduate level with professional qualifications in Communications, Marketing or similar
~5 years' experience in external communications working with senior stakeholders
Demonstrated experience with content management creation, marketing programs, complex communication initiatives & deployments.
Experience using selecting and using best communications vehicles to convey messages
Experience using professional email marketing software
Strong communicator & presenter with exceptional verbal and written communication skills
Highly organised, proactive with strong project management & time management skills
Highly creative and innovative, able to think laterally
Strong knowledge & understanding of trends in digital media/social media
Solutions orientation to bring results to develop and execute strategic communications plans
Ability to deliver program analysis and metrics
Strong commercial awareness
23 days holiday
~ Flexible benefits – private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
~ Employee Assistance Program
~ Company social events
~ Annual salary reviews
~ Annual bonus
~ Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
~ Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
~ Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
~ Continuously learn through ongoing training, development, and mentorship opportunities.
~ Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
~ Company-paid time off for volunteering for causes you care about.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
