Client Services Operations Analyst

2 weeks ago


London, United Kingdom J.P. MORGAN Full time

Job Description

Client Services Operations Analyst - JP Morgan - London - 6 months contract - PAYE - Hybrid

We are currently seeking a number Client Services Operations Analysts with a variety of experience including settlements, pensions operations, trade finance and Prime Brokerage experience to join JP Morgan in London on an initial 6 months contract.

Responsibilities:

  • High level of client service focus - respond to client communications in a timely manner and build effective relationships with clients and internal partners
  • Accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management.
  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.
  • Understanding of the control agenda in order to be able to prioritize and escalate risk issues on a timely basis
  • Exhibit a positive, can-do attitude with inquisitive curiosity
  • Take ownership, act with a sense of urgency and exceed expectations by over-communicating
  • Develop knowledge of process flows to service clients, respond to and resolve client enquiries

Experience

  • Knowledge and understanding of trade lifecycle
  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
  • Experience of Prime Brokerage, settlements, trade finance, pension operations etc
  • Knowledge of Global markets and settlement practices preferable
  • Operate effectively in a dynamic environment with excellent organisational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines.
  • Strong Interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
  • Ability to use data to create metrics and reporting

*Please note that this role will be working on a hybrid model of 4 days minimum office based and 1 day wfh. When working from home you'll require your own laptop/PC as these are not provided.*

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