Senior Client Servicing Administrator

4 weeks ago


Witham Essex, United Kingdom Pursuit Executive Recruitment Ltd Full time

My client is seeking a Customer Service Administrator to join their established team.
You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded.
Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
Answer customer email questions by investigating their query and responding by telephone and email.
Routinely speak to key accounts
Exceptional customer service skills
Great communication within the team and office



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