IT Support and Service Desk Operator

3 weeks ago


Coventry, United Kingdom ParentPay Group Full time

Service Desk Analyst
Department: Customer Support
Employment Type: Permanent - Full Time
As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times.
All enquiries must be logged on to the Zendesk application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's.
You will be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful.
Provide 1st Line Support to all customers (both internal and external) via telephone, email and webchat
Ensure that all support requests are recorded accurately and professionally on the Zendesk system so that all tickets can be effectively tracked and managed.
Build strong relationships creating a positive customer experience at all times
Keep abreast of software developments and ensure any gaps in knowledge are addressed.
Attend internal and external training courses relevant to company products, as required.


  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Engineer

    2 weeks ago


    Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...


  • Coventry, United Kingdom Zenzero Full time

    Service Desk EngineerApply fast, check the full description by scrolling below to find out the full requirements for this role.The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services...


  • Coventry, United Kingdom Zenzero Full time

    Job DescriptionService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to...


  • Coventry, United Kingdom The Future Works Full time

    We are pleased to assist our valued client who is an industry-leading telematics company based in Coventry, with an opportunity for an empathetic Help Desk/Customer Support Advisor. This position is vital to providing exceptional support to customers on behalf of the company by addressing concerns and questions, ensuring customer satisfaction. The ideal...

  • Service Desk Analyst

    3 weeks ago


    Coventry, United Kingdom ParentPay Group Full time

    Service Desk Analyst Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Description As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via phone, email and web chat so it is important that you...


  • Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than , people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve...


  • Coventry, United Kingdom Thefutureworks Full time

    We are pleased to assist our valued client who is an industry-leading telematics company based in Coventry. We are looking for an experienced 1st line support desk technician to join their busy Operations team, providing first class customer support withnew and exciting clients. In this critical position, you will become an expert on all of their products to...


  • Coventry, United Kingdom QA Ltd Full time

    **About Us**: Cygnet Health Care was established in 1988. Since then, we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the individuals in our care. We maintain a good relationship...

  • Operations Support

    7 days ago


    Coventry, United Kingdom Primark Full time

    **OPERATIONS SUPPORT** Location: Primark Coventry **Salary**: 11.92 Employment Type: Perm Job type: Part time Contracted hours: 20 Working pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names in fashion retail with over 400 globally and growing. We’re...


  • Coventry, United Kingdom Quality Service Recruitment Full time

    **Experienced Power Press Setters required for an immediate start position in Coventry.** This position offers an immediate start and permanent full-time work for a manufacturing company of car parts based in Coventry. You will be paid an impressive **£14 per hour!** **Your daily tasks will include**: - Setting and operating the Power Press machines. -...


  • Coventry, United Kingdom Quality Service Recruitment Full time

    **GRAVE DIGGING OPERATIVE - COVENTRY - IMMEDIATE START.** We are currently seeking an operative to help support with the upkeep 6 local cemeteries in Coventry, West Midlands. You will be undertaking a range of horticultural duties, some of these are: - Grass cutting - Hedge cutting - Collecting wreaths - Digging holes for graves (manually and...


  • Coventry, United Kingdom Coventry City Council Full time

    About the team we are recruiting to In Coventry, we are working hard to build something special. Children and families are at the heart of everything we do, and we believe they deserve the best outcomes. Children’s Services provides a wide range of statutory and non-statutory duties, from Early Help Services, through to children who are looked...


  • Coventry, United Kingdom James George Recruitment Full time

    **Coventry** **Salary: £26-32,000 plus Bonus and Benefits** James George Recruitment have an exciting opportunity for a Sales Support Co-ordinator to join one of their highly prestigious clients based in Coventry. As a Sales Support Coordinator, you will be primarily responsible for the processing of pre-deal information at proposal stage and deal...

  • Cashier

    2 days ago


    Coventry, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...