Hard Services Manager

3 weeks ago

Redditch Worcestershire, United Kingdom BAM Construct & Ventures UK Ltd Full time

Building a sustainable tomorrow BAM FM is recruiting a Hard Services Manager to join the team, based out of The Tudor Grange Academy in Redditch. Reporting directly to the Account Manager, you will be an integral part of a team working across 13 schools across the East and West Midlands. Your mission

  • Managing and developing the site and mobile team, promoting excellent working practices throughout, to ensure the reputation and credibility of BAM FM is maintained.
  • Providing measurement of performance of both team and individuals within the team, using standard measurement key performance indicators (KPIs) internal to the organisation, whilst also recognising the need to meet client KPIs etc.
  • Building long term relationships with existing and new/internal and external clients
  • Liaising with and supporting the Health & Safety (SHE) Manager in developing and delivering a robust SHE policy
  • Managing & scheduling PPM & reactive works carried out by the mobile team
  • Providing timely, accurate and concise reports to both clients and line management.
  • Attending client meetings as required.
  • Providing measurement of performance of both team and individuals within the team, using standard measurement key performance indicators (KPIs) internal to the organisation, whilst also recognising the need to meet client KPIs etc.
  • Providing timely, accurate and concise reports to both clients and line management
  • Developing and supporting existing accounts/contracts, providing the client with the maximum range of Products and services to suit the account.
  • Supporting the strategic budget planning in liaison with the Account Manager and Finance Team for their specific portfolio within the business.
  • A practical working understanding of Human Resources (HR) processes and legislation to manage the Operations Team with the support of the HR Manager
  • Experience of General H&S Regulations, carrying out the preparation of Risk Assessments and producing Method Statements for works within the estate.
  • Must be experienced and self-motivated and able to identify concerns / defects without direction.
  • Undertake where required, technical support in the M&E (General Building Services and associated systems in line with qualifications and competency) discipline to customers and onsite team.
  • Undertake hands on assistance and support in technical matters relating to the M&E discipline in support of BAM FM Ltd business and that of the customers core business.
  • Manage any specialist subcontracting partners working on BAM FM Contract of the M&E business line: cascading information.
  • Completing timesheet for engineers.
  • Chairing engineers meetings and delivering Tool box talks.
Who are we looking for?
  • Have minimum five years’ experience in a Facilities Management related role.
  • Customer Care / Satisfaction Skills in a client facing environment.
  • Experience of working within and managing within static site and mobile operations.
  • Mechanical or Electrical qualifications and experience.
  • Preferably a time serve Apprentice in a trade discipline to NVQ2 or City & Guilds level.
  • ONC / NVQ3 in Combined Building Services or individual trade discipline
  • I.O.S.H. Certificate (preferable).
  • Strong IT user skills in Word, Excel, PowerPoint, Computerised Maintenance Management Systems (CMMS).
  • Full United Kingdom Driving Licence.
What’s in it for you? In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. DBS will be required

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