Local Services Manager

4 weeks ago

Redditch Worcestershire, United Kingdom BAM Construct & Ventures UK Ltd Full time

Building a sustainable tomorrow

BAM FM is recruiting a Hard Services Manager to join the team, based out of The Tudor Grange Academy in Redditch. Reporting directly to the Account Manager, you will be an integral part of a team working across 13 schools across the East and West Midlands.

Managing and developing the site and mobile team, promoting excellent working practices throughout, to ensure the reputation and credibility of BAM FM is maintained.
• Providing measurement of performance of both team and individuals within the team, using standard measurement key performance indicators (KPIs) internal to the organisation, whilst also recognising the need to meet client KPIs etc.
• Building long term relationships with existing and new/internal and external clients
• Liaising with and supporting the Health & Safety (SHE) Manager in developing and delivering a robust SHE policy
• Providing timely, accurate and concise reports to both clients and line management.
• Providing measurement of performance of both team and individuals within the team, using standard measurement key performance indicators (KPIs) internal to the organisation, whilst also recognising the need to meet client KPIs etc.
• Providing timely, accurate and concise reports to both clients and line management
• Developing and supporting existing accounts/contracts, providing the client with the maximum range of Products and services to suit the account.
• Supporting the strategic budget planning in liaison with the Account Manager and Finance Team for their specific portfolio within the business.
• A practical working understanding of Human Resources (HR) processes and legislation to manage the Operations Team with the support of the HR Manager
• Experience of General H&S Regulations, carrying out the preparation of Risk Assessments and producing Method Statements for works within the estate.
• Undertake where required, technical support in the M&E (General Building Services and associated systems in line with qualifications and competency) discipline to customers and onsite team.
• Undertake hands on assistance and support in technical matters relating to the M&E discipline in support of BAM FM Ltd business and that of the customers core business.
• Manage any specialist subcontracting partners working on BAM FM Contract of the M&E business line: cascading information.
• Have minimum five years’ experience in a Facilities Management related role.
• Customer Care / Satisfaction Skills in a client facing environment.
• Mechanical or Electrical qualifications and experience.
• Preferably a time serve Apprentice in a trade discipline to NVQ2 or City & Guilds level.
• ONC / NVQ3 in Combined Building Services or individual trade discipline
• Strong IT user skills in Word, Excel, PowerPoint, Computerised Maintenance Management Systems (CMMS).
• Full United Kingdom Driving Licence.

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits.

We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The art of building is about building for communities; it’s about building for life.

As an industry leader, we raise the bar.

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

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