Head of PR
1 month ago
Director of PR & Corporate Communications
The Head of Operational Excellence oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs, designs training programs, and identifies process enhancements to improve the customer experience proactively.
Set the quality standards for all customer interactions and develop effective quality assurance & compliance processes
Manage and update internal knowledge management systems in line with quality standards
Develop effective onboarding and training content for new and existing CX Advisors
Organising quality audits, identifying training needs, and analysing results to support the wider operation.
Creating analytical reports, linking to quality performance and key KPIs to define and implement relevant action plans.
Excellent verbal and written communication skills
Demonstrated ability to problem-solve and deep-dive into complex challenges, leveraging data as a key parameter for decision-making
Stellar project management and execution skills to navigate project milestones end to end
A good understanding of Service/Quality frameworks like COPC, Six Sigma or others.
Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.
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Head of PR
4 days ago
London, United Kingdom Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment Full timeJob Description Head of Public Relations - Luxury Brand Our client is looking for an inspirational Head of PR with experience in the Luxury Hospitality or Luxury Jewellery world Develop global corporate communications strategy, messaging and guidelines while providing new and compelling opportunities for brand communications. Act in a dual capacity of...
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Head of PR, luxury
11 hours ago
London, United Kingdom Alexander James Recruitment Full timeYour Mission: As Head of PR, you'll be the driving force behind the PR and communications strategy, spearheading efforts to elevate the brand presence and engage with key audiences. From developing innovative PR campaigns to nurturing relationships with media partners, your role will be pivotal in shaping the brand narrative and ensuring the company stands...
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Head Of Pr
3 weeks ago
London, Greater London, United Kingdom Levy Full timeHead Of Pr - London WHAT: Head of PRWHEN: ASAPREPORTS TO: Marketing DirectorLOCATION: KERB HQ, ShoreditchSALARY: 50, ,000HOURS: Full-TimeJOB DESCRIPTIONKERB was founded in 2012 and we are on a mission to be the most impactful hospitality business in the world. To this day, we remain at the heart of London's street food and independent food scene. Starting...
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Head of PR and Branding
1 week ago
London, United Kingdom Boston Link Full timeHead of PR and BrandingCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Location; UKMust Have Forex experience Boston Link are seeking a visionary Head of PR and Branding to join our clients team. In this role, you'll craft a compelling brand story and implement a comprehensive PR...
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Head of PR and Branding
1 week ago
London, United Kingdom Boston Link Full timeJob DescriptionHead of PR and BrandingLocation; UKMust Have Forex experience Boston Link are seeking a visionary Head of PR and Branding to join our clients team. In this role, you'll craft a compelling brand story and implement a comprehensive PR and branding strategy. Collaborating closely with senior leadership, you'll ensure our brand aligns with...
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Head of PR and Branding
4 days ago
London, United Kingdom Boston Link Full timeJob Description Head of PR and Branding Location; UK Must Have Forex experience Boston Link are seeking a visionary Head of PR and Branding to join our clients team. In this role, you'll craft a compelling brand story and implement a comprehensive PR and branding strategy. Collaborating closely with senior leadership, you'll ensure our brand...
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Head of PR and Branding
5 days ago
London, United Kingdom Boston Link Full timeJob Description Head of PR and Branding Location; UK Must Have Forex experience Boston Link are seeking a visionary Head of PR and Branding to join our clients team. In this role, you'll craft a compelling brand story and implement a comprehensive PR and branding strategy. Collaborating closely with senior leadership, you'll ensure our brand...
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Tech PR Executive
18 hours ago
London, United Kingdom The Opportunity Hub UK - PR Full timeAttention, tech enthusiasts of the world! The Opportunity Hub UK is embarking on a thrilling quest to find an exceptional PR Executive who has an unwavering passion for all things technology! Are gadgets and games your oxygen? Does your heart skip a beat when you peruse through the digital pages of Wired, The Verge, or Android Central, craving the latest...
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Head of Business PR
2 days ago
London, United Kingdom Investec Full timeInvestec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit...
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Head of Corporate PR,
3 weeks ago
London, United Kingdom Apple Inc. Full timeAt Apple, we share the mission of making hardware, software and services that help people make the world a better place. We care about what we do, and believe Apple is a force for good. Apple is a company full of disruptive ideas and innovative people, who are also committed to upholding the highest moral, legal and ethical standards in everything we do. We...
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Head of Operations
1 month ago
London, United Kingdom CHL Head Office - PRS Full time**The Company** Our success as an entrepreneurial run company, relies on a motivated, tenacious and results driven team, who understand our DNA and have fire in their belly. We are hugely expanding every year and are looking for someone to be an important part of this. **Responsibilities** We are looking for an experienced Head of PRS (Private Rented...
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Interim Head of PR Ftc
1 month ago
London, United Kingdom Totum Full timeAn exciting opportunity has arisen for an Interim Head of PR to join a leading international law firm on a 12 month fixed-term contract basis. **Key responsibilities will include**: - Developing and implementing the PR and media relations strategy. - Developing strong relationships with key senior stakeholders, providing guidance and advice on all crisis...
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PR - Brands
4 days ago
London, United Kingdom Boston Link Full timeJob Description Head of PR and Branding Boston Link are seeking a visionary Head of PR and Branding to join our clients team. In this role, you'll craft a compelling brand story and implement a comprehensive PR and branding strategy. Collaborating closely with senior leadership, you'll ensure our brand aligns with corporate goals and resonates with our...
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PR - Brands
5 days ago
London, United Kingdom Boston Link Full timeHead of PR and Branding Boston Link are seeking a visionary Head of PR and Branding to join our clients team. In this role, you'll craft a compelling brand story and implement a comprehensive PR and branding strategy. Collaborating closely with senior leadership, you'll ensure our brand aligns with corporate goals and resonates with our audience. Lead...
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Head of PR and Communications
1 week ago
London, United Kingdom iGP Operations LTD Full time**About Us**: We at iGaming Platform are all about positive attitude! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to grow and learn. We want people to take the action and lead by example. In everything we do, we constantly aim for excellence by going above and...
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Head of External Communications
1 month ago
London, United Kingdom Head Office Full time**At a glance**: - ** Salary - **We have a budgeted salary of between £130,000 - £150,000 - ** Contract type - **This is a permanent position - ** Working pattern -** This is a blended working role, therefore your time will primarily be split between working from home and the London OR Bracknell Head Office. However, there will also be an expectation to...
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PR Advisor
3 weeks ago
London, United Kingdom Pinsent Masons Full timePR Advisor Location - UK Any Office About this role: We are recruiting a PR Advisor to support Pinsent Masons’ Groups. In particular, this includes supporting Pinsent Masons Vario, which offers a range of professional services to our clients, including freelance lawyer provision, legal project management, legal technology consultancy,...
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PR Advisor
2 weeks ago
London, United Kingdom Pinsent Masons Full timePR Advisor Location - UK Any Office About this role: We are recruiting a PR Advisor to support Pinsent Masons' Groups. In particular, this includes supporting Pinsent Masons Vario, which offers a range of professional services to our clients, including freelance lawyer provision, legal project management, legal technology consultancy, company secretarial...
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PR & Communications Manager
1 month ago
London, United Kingdom BeInCrypto Full timeWhat will you be doing?????Responsibility for the PR strategy in a number of markets (countries to be agreed). This includes: ????Acting as the lead day to day contact and strategic advisor for the PR agencies in these markets ????Owning and managing the relationship with the respective Regional Managers, spokespeople and key stakeholders for those...
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Head of PR
2 days ago
London, United Kingdom Depop Full timeHead of PR (10 Month FTC)Team: MarketingLocation: LondonCompany DescriptionDepop is the community-powered fashion marketplace to buy and sell circular fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by...