Fashion Advisor

2 weeks ago


London, United Kingdom CHANEL Full time

To engage with clients on a day-to-day basis, playing a pivotal role in creating desire and maximising all sale opportunities. This is achieved through unparalleled luxury service, including showing a genuine interest in fashion and applying that interest through styling and advice. Moreover, being an ambassador for the brand, displaying patience and understanding, an attention to detail and exceeding client expectations. After Sales - Fully understand the After Sales Service policy. Actively recruit new clients - Engage with and educate all customers new to the brand.
Reactivate lapsed clients - Re-engage and utilise CRM and all other available tools.
Respectfully acquire a good knowledge of the client's tastes and do so in a natural way, stemming from a relationship of professionalism, fashion advice and trust
Communicate and liaise appropriately and effectively with colleagues and management within own and other Boutiques, as well as with Chanel Head Office as and when required.
Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and as flexible as the business demands.
Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all times.
Ensure product quality at the point of sale, confirming each item has the correct ticket and that the wrapping ceremony follows appropriate guidelines.
Training / Personal Development:
Actively participate in and complete any training provided.
Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more
Employee Assistance Programmes and Other Support Lines
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.


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