Aftersales Leader

2 weeks ago

Birmingham, United Kingdom Pendragon PLC Full time

Aftersales Leader

Stratstone

BYD Birmingham

£56,000 OTE with company car, 25 days holiday plus bank holidays, pension, single health care, critical illness and life assurance schemes, exclusive deals on new and used vehicles and aftersales services

Are you ready to drive beyond the possible; to work for an industry game-changer alongside a pioneering, well established electric vehicle brand, new to the UK market in 2023?

Here at Stratstone, powered by Pendragon, we’re excited to be embarking on a new and innovative partnership, and we’re looking for a motivational Aftersales Leader to play a key part in shaping our future as we move forwards with one of the most exciting automotive brands to ever hit the UK market.

BYD (Build Your Dreams) is a pioneer in new automotive technology. Having been first established in China in 1995, the brand has since trailblazed the way forwards for electric vehicle technology. Their revolutionary innovations include their Blade Battery and exclusive E-Platform 3.0 interface, both of which have helped their vehicles to achieve five-star Euro NCAP safety ratings, thanks to unrivalled intuitive systems. 2023 sees the launch of this incredible brand in the UK, and we’re looking for a visionary and innovative individual to help drive the new Stratstone and BYD partnership forwards.

Reporting in to the Head of Business, the Aftersales Leader will oversee aftersales operations at our dealership based in Birmingham.

As Aftersales Leader, your responsibilities will include:

  • Ensuring all warranty and repair work is carried out and adheres to manufacturer standards
  • Maximising efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
  • Championing a great customer experience
  • Ensuring your dealership is a Centre of Excellence for all best practices and processes
  • Setting clear targets and KPIs for associates within your department and working to excel and over-achieve these targets, whilst making sure the team continuously give an outstanding customer experience
  • Maintaining a safe working environment and that processes are followed that adhere to health and safety regulations
  • Guaranteeing first-class levels of customer service to achieve a high CSI score for the department

Requirements to be successful in this position:

  • Successfully lead or supervised within a service department or small workshop, constantly achieving and exceeding targets
  • An exceptional engaging leadership style, always striving to get the best results out of your team
  • Excellent knowledge of consumer and vehicle legislation

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.

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