Housing Specialist

4 weeks ago


West Berkshire Berkshire, United Kingdom Tulip Recruitment Full time

This will be a full time hybrid role where you'll be working from home and in the office at least two days a week.
The role:
As a Housing Specialist you will take ownership of more complex housing queries, investigating the issues for customers and collaborating with colleagues to reach the best outcome.
As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.
You'll be supporting customers by telephone, email and digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need:

Previous experience of delivering a range of housing management services
The ability to self-motivate and be highly organised
Experience of working collaboratively with internal and external stakeholders
The ability to use multiple computer systems
Previous experience of working with customers in a busy environment
The ability to problem solve and recognise when there's a risk


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