Substance Abuse Advisor

2 weeks ago


England, United Kingdom Cactus Search Full time

Consultant

About the Role

We’re currently looking for enthusiastic Substance Abuse Advisor who is focusedon supporting & nurturing the individuals.The role will deal with Substance Misuse your primary role will be to provide information on all aspects of substance misuse to the public via telephone helpline - promoting key messages on harm reduction and behaviour change support.

Cactus Search are currently in partnership with an amazing client who are offering you the following role with a great opportunity to support & help people.
Dayshift Advisers: Working on a 5-week rolling rota covering the hours of 8am – 10pm Monday – Sunday.
Nightshift Advisers: Working 10pm – 8am Monday – Sunday on a rotation of 4 shifts on, 4 shifts off. ( with additional unsociable hours payment)

Who are we looking for?
  • Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
  • Ability to handle extremly sensitive calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
  • Youre required to adhere to the defined remit and work to service and professional boundaries
  • Assess the customers set of circumstances to each case assigned and be as fair as possible.
  • Liaise with the customers, keeping themcalm and help with their situation

About the Role

We’re currently looking for enthusiastic Substance Abuse Advisor who is focusedon supporting & nurturing the individuals.The role will deal with Substance Misuse your primary role will be to provide information on all aspects of substance misuse to the public via telephone helpline - promoting key messages on harm reduction and behaviour change support.

Cactus Search are currently in partnership with an amazing client who are offering you the following role with a great opportunity to support & help people.
Dayshift Advisers: Working on a 5-week rolling rota covering the hours of 8am – 10pm Monday – Sunday.
Nightshift Advisers: Working 10pm – 8am Monday – Sunday on a rotation of 4 shifts on, 4 shifts off. ( with additional unsociable hours payment)

Who are we looking for?
  • Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
  • Ability to handle extremly sensitive calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
  • Youre required to adhere to the defined remit and work to service and professional boundaries
  • Assess the customers set of circumstances to each case assigned and be as fair as possible.
  • Liaise with the customers, keeping themcalm and help with their situation
Required:
  • Experience in support of substance abuse previously would be essential.
  • We are looking for strong communication and interpersonal skills
  • Education - Psychology, Health Science, Social Sciences, Health Promotion, Education or Counselling diploma
  • A relevant post graduate higher qualification e.g., a MSc in Counselling, Health Education/ Promotion, Public Health
  • Qualification in drugs, alcohol, or tobacco studies/smoking cessation.
Please share your CV matt@cactussearch.co.ukexpress interest constantly on the hunt for the best candidates #J-18808-Ljbffr

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