Account Director

3 weeks ago

Manchester, United Kingdom Apadmi Ltd Full time

About Us

We create technology to keep leading organisations and their customers moving forward by creating digital products which solve complex problems and deliver enriching experiences for people on the move across mobile, web and digital platforms.

We have a team of 200 in-house experts who work with our clients to define their digital vision, design and engineer transformational products. Our work helps to solve business challenges for the likes of Domino’s Pizza, Co-op, NHS, BBC, SailGP, Wattbike and Chelsea Football Club.

We’re looking for an experienced and commercially driven Account Director to join our growing team to partner with our exceptional client base to support the delivery of innovative digital solutions that help bring their desired digital experiences to life.

What You’ll Do

We’re on an exciting international growth journey and you’ll play a critical part in supporting and enabling our business growth by bringing your strong commercial and strategic experience to our Client Services Team.

Some of the key tasks that you’ll do in this role include:

  • Work with key stakeholders to understand the challenges facing clients and the wider market they sit in, and partner with them to support the delivery of suitable cutting edge mobile solutions, at all stages of the project lifecycle
  • Carefully and sensitively nurture and develop client relationships at a mid and senior stakeholder level
  • Identify opportunities for growth and proactively strategise and self sufficiently execute initiatives for a number of key accounts using a range of market research, budget forecasting and account planning techniques
  • Commercial responsibility for the delivery of assigned account targets
  • Create and present pitches to C-Suite stakeholders that enable them to achieve their business goals
  • Serve as a reliable escalation point both to the client and internal teams
  • Arrange, lead and moderate client/agency touch points including agendas, meetings, workshops and the subsequent outcomes
  • Deliver feedback and constantly manage client expectations
  • Work on behalf of the client driving the agency forward to deliver more
  • Mentor and direct the work of more junior client services team members, to ensure we as a business are supporting the development of both client services and our junior colleagues.

What We’re Looking For

At the top of our wishlist is that you’ll have similar experience working in an agency environment across a range of verticals, owning and growing £1M+ accounts. We’re also looking for the following skills:

  • You’ll be motivated and driven to deliver for us and your clients
  • You’ll have experience drafting and delivering client contracts
  • You’ll have a solid understanding of digital sales and marketing channels and techniques
  • You’ll be an assertive, confident and clear communicator who enjoys working with multiple stakeholders
  • You’ll have a strong understanding of software development practices, trends techniques and processes
  • You’ll be curious and able to think strategically about a challenge or problem
  • You’ll have strong problems solving skills and the ability to proactively identify and implement flexible and effective solutions
  • You’ll have a strong sense of commercial awareness
  • You’re capable of thriving in a fast-paced environment
  • You’re a strong team player and ability to develop collaborative relationships with colleagues across the company
  • You’ll have a keen interest in technology

As well as all the standard stuff you’ll get at Apadmi (think holidays, pension, the usual benefits), we have a brilliantly collaborative community which offers a range of opportunities and rewards for our people, as well as excellent career development as we love to put our people at the heart of everything we do.

We also trust our people to work in a way that supports their productivity, so we can offer a hybrid way of working which you are in control of. If it’s good for you then it’s good for us, so let's chat about what works during the interview process.

If you think you have everything we're looking for and more, then we'd love to hear from you.

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