Digital Planning Programme Coordinator
4 weeks ago
Manage the turning of a diverse range of customer feedback and business data about customer experience into a cohesive Voice of the Customer program
Act as a key account across the business to ensure they can utilize TUIs customer feedback measurement platform as needed
Lead one of the workstreams (Post holiday) of the VoC program with stakeholders across all source markets, to further enhance the existing set up, as well as overview new projects and influence future roadmap priorities
Championing Post holiday workstream priorities within VoC program, including management of external support partner as well as aligning with internal stakeholders across all markets and concepts
Closely collaborate with IT team to ensure business requirements are prioritized, including working in agile team
Bachelor or Master in in Marketing, Communication, Business Administration, Psychology, or a related field
Excellent understanding of data, with experience of interpreting large volumes of data and advanced analytical skills
Experience in working with data processing and visualization dashboards
Excellent organizational and planning skills and the ability to manage multiple projects / deliverables
Optional: experience with qualtrics or other Customer Feedback management software
Willingness to work in international teams with English as business language
We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
Mobile working and flexible working hours: Our offer: newWork@TUI (hybrid working) & TUI Workwide (Working from abroad)
Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
We offer attractive remuneration with holiday bonus, generous travel benefits, extensive health & wellbeing offers and much more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA .
mathusall@tui.
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