Education Services Officer
3 weeks ago
About the Department
The Assessment Service Desk, has grown over recent years and is in an exciting position to support academic colleagues and Professional Services colleagues work together to ensure student and University success through a high level of customer satisfaction.
The work we do has a direct impact on the experience of our students and colleagues, and we are committed to providing a consistently excellent and efficient service, supporting the changing needs of our modern University.
Assessment is at the heart of what a university does and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management.
Assessment Management consists of six teams;
- AssessmentDelivery,
- Assessment Systems,
- Assessment Standards,
- AssessmentServiceDesk,
- Progression and Classification,
- Assessment Mitigations.
The Assessment Service Desk acts as a Tier 1 support team and single point of contact (via a ticketing system) for all other areas of Assessment Management, as well as having its own distinct remit for proactive communications with the wider university.
Assessment Management is part of a wider Education Services department. The department is organised around three thematic areas:Assessment, Student and Curriculum. Colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demandsof the academic calendar.
About the Role
The successful candidate will have a passion and ability for organising workload and assessment events, and for building productive stakeholder relations.
The postholder will need to take data and, via discussion with academic colleagues, will need to translate this into what needs to be delivered on the ground in a complex learning and teaching environment. They will need to critically analyse data, lead project workstreams and be a contact for certain areas within Assessment Management.
The Officer's role will provide guidance and support to students and academic staff, supported by their team, on a wide range of assessment related issues.
The role will require the ability to provide excellent stakeholder service and administrative support for assessment activities across Manchester Metropolitan University. There will be a need to establish excellent working relationships across Professional Service area, the academic community and with collaborative partners.
Ideal Candidate
We are looking for someone who:
- Has excellent levels of accuracy and the ability to interpret data to come to decisions within the framework of regulatory requirements.
- Will have the confidence to take responsibility for defined areas of work within Assessment Management.
- Has a passion, ability, and experience in delivering high levels of stakeholder service and effective communication.
- Can work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects.
- Feels comfortable taking ownership of and resolving complex queries.
How to Apply
- Please ensure that you include a CV and detailed covering letter with your application.
- Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience.
- Please number your points in line with the corresponding Person Specification requirement.
For an informal discussion about the roles, please contact:
Crystal Hon, crystal.hon@mmu.ac.uk, Assessment Service Desk Manager
Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from our local and international communities, in particular people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.
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