Repairs Administrator

4 weeks ago

Forest of Dean Gloucestershire, United Kingdom Two Rivers Housing Full time

Repairs Administrator Location: Newent, Gloucestershire Salary: £25,465.01 per annum The Vacancy Permanent Full time (37 hours per week) Closing date: 3rd May 2024 Interview date: To be confirmed Come make a real difference as our Repairs Administrator Everyone should have a warm, safe, affordable home. As one of our Repairs Administrator’s you’ll play a vital role in helping us provide this for thousands of families across our communities. You’ll help schedule repairs for tenants, working with our Centigen team to make sure they have the right information to get the job done right first time. What you’ll bring to our team You’ll provide administrative support to our Centigen FM Team by raising work orders and completing tasks on our management systems. Working closely with our inhouse team and external contractors, you’ll help deliver a great customer experience by keeping tenants updated on their repairs and supporting the team in a timely and efficient manner. You will build strong relationships with our internal teams and external contacts. Using your skills and experience, you will complete general administrative duties supporting the organisation as required. You’ll help us keep on top of job allocated to contractors, making sure that documentation is provided and received, while maintaining records relating to contract management. What we’re looking for * You’ll have excellent IT skills and experience in administration or a similar role, with a willingness to learn and develop your knowledge of the housing sector. * You will take ownership and accountability for the delivery of your day-to-day tasks, raising issues quickly, and working with your line manager to address these effectively. * You will work well within your own team and be able to effectively engage with colleagues from other teams to solve problems and find the best solutions. * You’ll be good under pressure, communicating in a calm and effective manner that ensures that stakeholders feel valued and heard. Qualifications * Good general standard of education including Maths and English. * Additional administrative or related qualifications would be an advantage. * We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and can-do attitude to the role, we’d love to hear from you. Please note: This role is not open to agencies. Please do not call or email. Thank you. More about us Everyone should have a warm, safe, affordable home. That is the belief that we were founded on more than 20 years ago and it remains firmly at the heart of our organisation. Today, we provide more than 4,500 families with just that, and remain committed to increasing the number of affordable homes available in our communities. As a community-based housing association, we have deep roots in the Forest of Dean, Gloucestershire, and surrounding areas. Over the years, we have developed strong partnerships with local authorities, community groups and other partners who can help us deliver on our mission. #Twogether, we make a real difference to thousands of families every single day. With a dedicated team of more than 150 people, we are driven to deliver the very best for our tenants – guided by our shared belief and determination to ensure that everyone has a warm safe affordable home. Need some additional support? We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team. Not the role for you? If you would like to work with us, but can’t see a role advertised which suits your skills and career ambition, why not send us your CV?

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