Administrator - Customer Operations

4 weeks ago


Gloucestershire, United Kingdom Undisclosed Full time
Job Description

Administrator - Customer Operations


The duration of the contract is 6 months.


The location of the role is Gloucester (full-time on site - Monday to Friday).


The pay rate on offer is £16 - £17 per hour.


Summary

An exciting opportunity to join a dynamic team responsible for all customer support activities. As a Customer Order and Fulfilment Coordinator you will be responsible for managing key customer accounts, providing vital support to keep airlines and military customers flying.


A varied job, with a new challenge every day, you will be able to confidently and proficiently handle day to day queries, understand the contractual terms relating to your key customers and ensure the business is executing against them, you provide weekly status reports on all customer orders through liaison with our factory and you work with multiple departments to solve complex customer problems. You will be given KPI ownership relating to both department processes and your own customer accounts and will be expected to work proactively to meet or exceed these targets.


The Customer Operations department is regulated through a Quality system and follows key defined processes, in order to successfully execute these processes you will be computer literate, able to learn new processes and apply knowledge across multiple situations & ideally have experience of ERP system. You will be a self-motivated team player and able to work with minimal supervision and work with your peers to deliver internal improvement projects.


You will have a curious mind looking to learn and grow and will be supported by the team with the appropriate training.


Essential Responsibilities

• Order Management

• Repairs Order management

• Spares Orders management

• Customer Order Book generation

• Prioritisation of orders

• Quoting

• Invoicing

• Customer Forecasting

• Customer Satisfaction and swift resolution of issues, proactive in continuing to push for resolution until the customer is satisfied

• Contract knowledge and ability to execute against contractual terms.

• Responsible for Key Performance Indicators – ability to recognise negative trends in KPI and initiate remedial actions.

• Function as liaison between internal organizations and customers for assigned contracts. Able to negotiate and advocate on behalf of customers to business.

• Follow existing procedures, challenge where appropriate to introduce Continuous improvements to business processes.

• Develop strong customer relationships with international customers.

• Work with the team to deliver/lead continuous improvement projects within the scope of the departments’ responsibility.


Qualifications / Requirements

• Bachelor’s degree or equivalent knowledge or experience.

• Commercial or customer facing experience.


Desired Characteristics

• Ability to work with cross-functional teams to deliver effective customer service.

• Ability to prioritise help build effective processes.

• Strong oral and written communication skills.

• Lean training or participation/leadership of continuous improvement projects.

• Problem solving skills, ownership of issue resolution and key metrics.

• Knowledge and experience of the aviation industry.



  • Gloucestershire, United Kingdom Undisclosed Full time

    Administrator - Customer Operations The duration of the contract is 6 months . The location of the role is Gloucester (full-time on site - Monday to Friday). The pay rate on offer is £16 - £17 per hour . Summary An exciting opportunity to join a dynamic team responsible for all customer support activities. As a Customer Order and Fulfilment...


  • Gloucestershire, United Kingdom Shorterm Group Full time

    Customer Support Administrator 12 Months Contract Gloucester Our client is the world leader in Aircraft Landing & Breaking systems, they cover the entire life cycle of its products from Design and Manufacturing to maintenance and repair. They are actively seeking a Customer Support Administrator. The role of the Customer Support Administrator is to provide...


  • Gloucestershire, United Kingdom C&M Executive Recruitment Full time

    **Travel Operations Administrator responsibilities**: - Be the first point of contact for clients, stakeholders, and partner - Maintain customer accounts and keep CRM updated - Final checks of all pre-trip documentation - Handle customer feedback, provide appropriate solutions and alternatives - Handle changes in bookings - Possible working on events both...


  • South Gloucestershire, United Kingdom Dawsongroup plc Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? Customer Service Administrator Join our team! Our vans operation is rapidly expanding and we’re looking for an enthusiastic Customer Service Administrator to join our business, based at our Bristol...


  • Cheltenham, Gloucestershire, United Kingdom Reviva Resourcing Full time €30,000

    We’re looking for an Operations Administrator to join Technology firm based near Cheltenham. They’re offering a basic salary up to £30,000 per annum and offer a flexible working schedule, with core hours between 9:30am – 3:30pm so, you can work those earlier or later shifts if you prefer. You’ll need to have previous Administrative and...


  • Cheltenham, Gloucestershire, United Kingdom Reviva Resourcing Full time €30,000

    We’re looking for an Operations Administrator to join Technology firm based near Cheltenham. They’re offering a basic salary up to £30,000 per annum and offer a flexible working schedule, with core hours between 9:30am – 3:30pm so, you can work those earlier or later shifts if you prefer. You’ll need to have previous Administrative and...


  • Cirencester, Gloucestershire, United Kingdom Candidate Source Limited Full time

    Join a Telecoms and IT provider as a Customer Service Administrator/Telecoms Expediter/Provisioner. The company employs nearly 40 staff and continues to expand with an impressive list of loyal customers. THE CUSTOMER SERVICE ADMINISTRATOR ROLE: Working in a friendly team of 6 and arranging telecommunications services, juggling installation teams,...


  • Cirencester, Gloucestershire, United Kingdom Candidate Source Limited Full time

    Join a Telecoms and IT provider as a Customer Service Administrator/Telecoms Expediter/Provisioner. The company employs nearly 40 staff and continues to expand with an impressive list of loyal customers. THE CUSTOMER SERVICE ADMINISTRATOR ROLE: Working in a friendly team of 6 and arranging telecommunications services, juggling installation teams,...


  • Stroud, Gloucestershire, United Kingdom Omega Resource Group Full time €25,000 - €27,000

    Operations Administrator Quedgeley £25 - £27K Permanent Full time (37.5 Hrs) Our client is a global leader in design and manufacturing within the IT equipment space. Due to the continues growth within the company, they are looking for an Operations Administrator to join the team in the Gloucester area. Key Responsibilities - Operations Administrator ...


  • Cheltenham, Gloucestershire, United Kingdom HR Star Full time

    Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...


  • Cheltenham, Gloucestershire, United Kingdom HR Star Full time

    Job Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...


  • Cheltenham, Gloucestershire, United Kingdom HR Star Full time

    Job Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...


  • Cheltenham, Gloucestershire, United Kingdom HR Star Full time

    Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met...


  • Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Our ever growing client are currently looking to add to their team! Based near Gloucester Quays, with free parking, you will work on a full time permanent basis within the Customer Services Team. You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. Some previous office experience is...


  • Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Our ever growing client are currently looking to add to their team! Based near Gloucester Quays, with free parking, you will work on a full time permanent basis within the Customer Services Team. You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. Some previous office experience is...

  • Customer Operations

    4 days ago


    Cheltenham, Gloucestershire, United Kingdom HR Star Full time

    Job Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...


  • Cheltenham, Gloucestershire, United Kingdom HR Star Full time

    Job Description Head of Customer Operations Job Summary: Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure...


  • Gloucester, Gloucestershire, United Kingdom Workingmums Full time

    We're a friendly and ambitious company with a big responsibility. We help to keep the spaces and places where people live, work and visit clean, green and tidy. We impact the lives of everyone where we work so it's important that we always deliver quality and get it right first time. Ubico employs over 700 staff and operates 900 vehicles and...


  • Tewkesbury, Gloucestershire, United Kingdom Recruitment Helpline Ltd Full time

    Customer Service Administrator - Tewkesbury Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Job description Opportunity to join a growing company thats over 40 years old. Role will be to work as part of our Customer Service Team in a busy office environment...


  • Gloucestershire, United Kingdom RE People Full time

    Are you highly organized with a passion for managing client accounts? We are seeking a detail-oriented Customer Service Coordinator to join our client’s team on a long term temp basis. You will be responsible for coordinating client account activities, tracking progress, and communicating with customers and suppliers to ensure projects are delivered on...