Associate Director of Workplace Solutions Office 365

4 weeks ago

United Kingdom MSI Pharma Full time
Associate Director of Workplace Solutions Office 365

MSI Pharma are working with a leading global pharmaceutical company who are looking for an experienced Associate Director of Workplace Solutions Office 365 to join their team for an ongoing long-term project, this role is predominantly remote working with 1-2 days a month onsite. More details can be found below:

  • Consult on business initiatives utilizing Digital Workplace solutions.
  • Establish and maintain best practices, processes, and governance for solution development and deployment.
  • Ensure alignment with overall vision/strategy and technology roadmaps.
  • Pilot and develop new technologies, empowering Citizen Developers.
  • Manage communication, knowledge documentation, and change effectively.
  • Collaborate across teams to align development with strategic direction.
  • Drive continuous improvement and report on key metrics.

Daily Operations

  • Manage DevOps solutions lifecycle and support during pilot phases.
  • Facilitate issue resolution with service providers.
  • Coordinate change management and release scheduling.
  • Collaborate with service owners and third-party providers.
  • Foster open feedback culture and implement improvements.

Projects and Business Change

  • Drive enhancements to existing technologies and support strategic priorities.
  • Champion Digital Workplace Services standards.
  • Oversee prototypes, proof of concepts, and product deployments.
  • Manage a community to promote best practices and showcase successes.

Workplace Experience Deputy

  • Align with Director, Workplace Experience Delivery on infrastructure vision and roadmap.
  • Act as point of contact and escalation in director's absence.
  • Manage end-to-end delivery of BAU projects impacting colleague experience.
  • Lead RFP process for vendor selection aligned with CoE vision/strategy.
  • Establish SLAs, monitor performance, and manage contracts.
  • Cultivate relationships with global vendors and support procurement.

Technical Knowledge

  • Stay updated on collaboration and productivity tools' technologies and best practices.
  • Advanced understanding of Microsoft 365 landscape and solutions

Education

Bachelor's degree or equivalent; education preferably concentrated in IT, Engineering or Science; Master degree or post graduate coursework is preferred

Experience

  • 8+ years relevant IT experience including specific experience
  • Pharmaceutical/Biotech or similarly regulated environment experience is preferred.
  • Deep understanding of and practical experience in Microsoft Collaboration and productivity tools, including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and other third party tools that supplement e.g. Nintex, ShareGate
  • Deep experience creating business solutions based on Microsoft 365 platform development, including: Power Apps, Power Automate, Power BI, SharePoint
  • Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio
  • Knowledgeable with all aspects of the SDLC (Systems Development Life Cycle) and agile methodologies
  • Experience of a highly regulated IT environment or good documentation culture, including formal change management processes
  • ITIL qualified, or equivalent knowledge gained through work experience
  • Experience operating with outsourced service providers in an international context
  • Experience managing IT projects within a global environment
  • Expert level experience in translating business requirements into solutions
  • Demonstrated experience in developing product roadmaps and functional specifications, launching new products, conducting customer research, and informing user testing
  • Experience of Nintex workflows an advantage
  • Being able to influence individuals who aren't directly managed by you
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