Remote Support Supervisor

2 weeks ago

London, United Kingdom startup.jobs - Jobboard Full time

The Onsite Technology Support Manager is responsible for maintaining the day-to-day operations of Visa Inc's workstation environment across various European locations. This includes managing all end user workstation issues through its lifecycle from provisioning to decommissioning. Adds, moves and changes, incident resolution and operational process improvements, while maintaining exceptional End User customer experience. The successful candidate will need to effectively manage a 10-person team across multiple locations. Leverage their years of hands-on technical and managerial experience with various workstation, video, voice and mobile platforms to ensure fast resolution of incidents and requests, minimal end user disruption and downtime, root cause analysis, and service improvements. Candidate must have a high sense of ownership, a low ego, a can-do attitude and a sense of curiosity that is reflected in growing his/her skills on a continual basis.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Preferred Qualifications:
• Experience managing globally diverse support teams.
• Experience and very strong understanding of the end user workstation environment.
• Experience with multi-OS platforms (Windows, OSX, Mobile).
• Experience with workstation hardware and peripherals.
• Experience with infrastructure components (LAN/WAN/Wi-Fi) • Track record of on-time, on scope, high quality implementations.
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor. • Ability to coordinate activities within cross-divisional and cross-functional teams.
• Strong supervisor qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments.
• Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Good understanding of process orientation, understanding of project management techniques, methodologies and best practices.
• Candidate must have demonstrated and be prepared to exhibit initiative and ownership of project success.
• Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion. Strong experience in providing exceptional customer service. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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