Executive, Quality

1 month ago


Chelsea Greater London, United Kingdom The Chelsea Townhouse Full time

What's In It For You?
Iconic Luxury Hotels offer the following benefits to employees:
Monthly service charge
29 days of annual leave, including bank holidays
Regular team gatherings and appreciation events
Complimentary team meals
Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
Exclusive team rates with Relais & Chateaux properties worldwide
Exclusive team rates with London & Regional properties worldwide
Discounts on spa treatments and products
Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
Special gifts based on length of service
Team referral programme
Health cash plan
Access to our employee assistance programme
and so much more.
About the role:
As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through to departure ensuring that every guest wants to return.
What Will You Be Doing?
You will be a natural communicator able to work within the pressure of running a busy hotel front office operation in 11 Cadogan Gardens.
You will be a teamworker, and strive for quality and perfection in every guest you meet. You will be confident in running the overall service of the reception/concierge desk, and be an individual who enjoys sharing knowledge, pride and passion about the hospitality Industry.
Below are some of the duties and responsibilities of the Guest Relations Executive at 11 Cadogan Gardens:
To be
confident
and take
pride
in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention .
To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
To take
pride
in maintaining a high standard in personal appearance and demeanour.
To be
confident
in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
To ensure all arriving Hotel guests cars are parked, if required.
To be familiar with all reservation tasks in order to cover this function should it be required
To be
confident
in the delivery of all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and when required the role of the Night Manager .
All staff should be
confident
in understanding and executing the companys policies and procedures with respect to privacy, confidentiality and data protection.
To be fully aware of the Hotels Fire Safety procedures and Health & Safety regulations.
TPBN1_UKCT


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