Manager, Planning and Performance

2 weeks ago


Liverpool, United Kingdom Liverpool FC Full time

Vacancies Conversion Rate and UX Optimisation Manager
We have an exciting opportunity for a talented individual to join our Liverpool FC team as Manager E-Commerce UX Optimisation. We are looking for an individual to be responsible for developing and maintaining the UX and CRO strategy for LFC Retail E-Commerce platforms. This involves identifying opportunities for growth, working with the wider E-Commerce team to formulate and measure complex AB/multivariate tests and well as wireframe and create new product components and landing pages.
Testing and Experimentation
Plan and deliver the Retail department’s AB/multivariate testing strategy using industry-leading tools such as Dynamic Yield
Research trends in e-commerce and stay informed about new technologies to deliver consistent improvement to user experience, year on year
Attend local and online seminars relating to personalisation and UX
UX and New Features
Monitor user journeys to spot points of friction and opportunities for improvement and revenue growth
Help scope new features and assist in the testing of deployments
Help problem-solve and troubleshoot bugs and store issues
Planning, Reporting and Analysis
Analyse results and collate feedback to be presented to the wider team and department management
Compile daily, weekly and seasonal reports on store performance where related to UX and CRO
Execute ad-hoc reports/analytics on request. 
This is a full-time permanent role working 35hours per week. This role is hybrid and the office is based on Chapel St in Liverpool City centre.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays) and a contributory pension scheme.
You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. Conversion Rate and UX Optimisation Manager
Contract Type Permanent



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