Customer Service Advisor and Chat Support

4 days ago

Cardiff, United Kingdom Tech Mahindra Full time €30,000

Job Description Swedish (Fluent Speaking) – Customer Service Advisor
Here at Tech Mahindra, we have a fantastic opportunity for fluent Swedish Speakers to join our fantastic customer service team on a 6-month Fixed Term Contract

The customer service team are primarily ‘brand ambassadors’ who provide a professional and engaging experience to our clients’ loyal customers.

As a customer service advisor, you are responsible for providing - a quick, effortless, and exceptional customer service experience to our clients’ customers.

The types of queries you will deal with will range from payment issues, billing enquiries, general account queries and technical support.

You will need to be a fluent Swedish speaker as you will be engaging with Swedish speaking customers.

Swedish fluent speaker.
You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers.
You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
Excellent written and verbal communication skills (fluent Swedish).
Ability to work to targets but ensure customer experience is your primary focus.
Ability to multi-task and use various systems whilst engaging with customers over the phone, on live chat or over email.

Mandatory DBS and Credit Check Requirements:
We do require full flexibility to work shift rotations)

Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.

By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you
Contact our Talent Acquisition team Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.

We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.

Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.

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