Head of Strategic Consulting Strategic Consulting · Southampton · Hybrid Remote

2 months ago

Southampton, United Kingdom Benefex Limited Full time

Who are Benefex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us . To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

  • Impact : lead a function that represents a significant part of our customer base and revenue
  • Autonomy :define our ways of working and how we deliver world class strategic consulting to our customers
  • Customers : work with well known brands and shape how they provide an exceptional employee experience to their workforce
  • Progression :grow the team and define the future structure of the department (this is just the beginning)
  • Top 10 Employer, Sunday Times Best Places to Work Awards
  • Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

Competitive salary and quarterly bonus

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

???? Healthcare cash planto cover the costs of day to day healthcare

Employee Assistance Plan24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

£50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month

Role Overview

Reporting into our VP of Customer Success, you will be responsible for managing our talented team of Strategic Consultants. Our Strategic Consulting team work closely with customers post-sales to shape how they get the most value out of our products and services. They ensure our solution is aligned with their business goals and designed to offer an exceptional employee experience to their workforce.

As Head of Strategic Consulting you willbe responsible for the strategy, leadership and management of the function being targeted on revenue growth (upsell), NPS and customer engagement. This customer portfolio represents a significant part of our overall revenue, focused on our UK enterprise and mid market customers.

This is a newly formed team so you will play a critical role in defining best practices, our standard operating model, how we shape our propositions for customers and nurturing our talented team.

Responsibilities/

  • To perform strategic planning for the Strategic Consultancy function including segmentation, model and capacity planning.
  • To ensure the team meet the key target areas of: Growth, NPS and Customer Engagement.
  • To drive best practice across the team, ensuring the team have the necessary tools, documentation and training needed for their roles.
  • Provide line management support to all members within their delivery function, including 1-to-1s, performance management, support and advice, mentoring.
  • Track and report to senior management on the effectiveness of their team, tracking success against individual and team OKRs.
  • Produce a high-functioning team with a quality driven mindset, working closely with L&D to plug knowledge gaps.
  • Manage and resolve escalations within their team.
  • Conduct interviews.
  • Involved in making pay review recommendations.

What are we looking for?

  • Experience in leading consulting teams (10+ people) in the enterprise customer segment
  • Evidence ofdefining, embedding and improvingoperating models and best practices for consulting teams

  • A track record of developing consultants with a strategic mindset and obsession with providing an exceptionalcustomer experience
  • Experience shaping propositions for customers.Understanding market trends and customer needs, defining how we package products and services, and how the teamposition these with customers.
  • Experience in either the Employee Benefits and Rewards space or working in B2B SaaS
  • A continuous improvement mindset. Someone who will challenge the status quo; looks for ways to improve themselves and the team/department.
  • Excellent interpersonal skills; comfortable communicating across all business functions and levels of seniority.
  • Training and coaching experience; leading by example.
  • Strong organisation and time management skills.
  • Positive, growth mindset.
  • Comfortable delegating tasks.

Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with two of the Senior Leadership team

Final interview with a Board member

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

#J-18808-Ljbffr

  • Strategic Consultant

    1 day ago

    Southampton, United Kingdom Benefex Full time

    **Strategic Consultant**: Benefex is a leading provider of Employee Benefits and Rewards solutions. Our innovative technology platform, OneHub, helps organizations engage, motivate, and retain their employees by offering personalized and meaningful benefits experiences. We are committed to transforming the employee experience and empowering businesses to...

  • Head of Policy

    4 days ago

    Southampton, United Kingdom Southampton City Council Full time

    **Organisation** - Southampton City Council**Location** - Civic Centre, Southampton, SO14 7LY**Service Area** - Intelligence, Innovation & Change**Contract Type** - Permanent**Full Time / Part Time** - Full time**FTE Salary Min** - £61,658**FTE Salary Max** - £69,799**Closing Date** - 12/05/2024**Job Reference** - 14826- Job DescriptionSouthampton City...

  • Head of Sustainability

    1 month ago

    Southampton, United Kingdom University of Southampton Students Union Full time

    **The Role** This is an exciting and important new role at SUSU. Working as part of the Senior Management Team, the Head of Sustainability will lead SUSU’s organisational work on improving sustainability. The role will also work with the University on delivering their Sustainability Strategic Plan and will develop a close working relationship with our...

  • Director of The University of Southampton Auditory

    1 day ago

    Southampton, United Kingdom University of Southampton Full time

    About Us For over 30 years, the University of Southampton Auditory Implant Service (USAIS) has been transforming lives by providing a high quality all-age service for children, teenagers and adults who require implantable hearing devices or other specialist audiology services. We are now looking for a Director to lead the University of Southampton Auditory...

  • Head of Data, Information and Operations

    1 month ago

    Southampton, United Kingdom Strategic People Full time

    Leading UK University - Hybrid Working - Excellent Holiday and Pension Contributions Are you a Senior/Lead Data Professional looking to move into a more strategic position? This may be the opportunity for you! I am currently working with one of the UK’s Leading Universities based in the South that are actively seeking a Head of Data, Information and...

  • Network Consultant

    4 days ago

    Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    We are looking for a motivated, skilled and caring professional to join the dedicated paediatric radiology team at the University Hospital Southampton NHS Foundation Trust. Southampton Children’s Hospital is part of University Hospital Southampton and is a major centre for specialist paediatric services in the South of England. We provide acute...

  • Executive Officer

    3 days ago

    Southampton, United Kingdom University of Southampton Full time

    **2171323VB** **Do you want to work for a rapidly expanding organisation shaping the future of healthcare**? We are looking to recruit an Executive Officer to join the School of Healthcare Enterprise and Innovation (HEI) as our work continues to expand. **Who are we?** Our school aims to make a positive impact on health and wellbeing by providing...

  • Consultant in Interventional Radiology

    1 day ago

    Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. University Hospital Southampton NHS Foundation Trust wishes to appoint a new consultant interventional radiologist to our current dynamic and friendly team. This is a replacement post...

  • Communications Consultant

    1 month ago

    Southampton, United Kingdom Benefex Full time

    Are you a Communications Consultant with a creative heart? Do you love working with customers, developing inspiring communications and bringing campaigns to life? Maybe you relish in helping employees understand the world of online benefits, from pensions to financial wellbeing and more? If this sounds like you, read on to see exactly what we’re looking...

  • Head of Audience Development

    1 week ago

    Southampton, United Kingdom University of Southampton Full time

    2735824CD John Hansard Gallery – one of the UK's leading contemporary art galleries that is part of the University of Southampton and an Arts Council England National Portfolio Organisation – is seeking to recruit a Head of Audience Development who will be a key member of the Senior Management Team. The successful candidate for this new role will lead...

  • Head of Audience Development

    1 week ago

    Southampton, United Kingdom UNIVERSITY OF SOUTHAMPTON Full time

    Arts & Culture Location:  Studio 144 Above Bar Street Salary:   £44,263 Full Time Permanent Closing Date:  Thursday 27 June 2024 Interview Date:   To be confirmed Reference:  2735824CD John Hansard Gallery – one of the UK's leading contemporary art galleries that is part of the University of Southampton and an Arts Council England National...

  • Locum Consultant in Clinical Oncology

    4 weeks ago

    Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    **Responsibilities WHAT YOULL DO**: You will work within the Clinical Oncology Team based at University Hospital Southampton providing a local and regional Oncology service. They will join a UHS-based team currently consisting of 4 substantive Urology Consultants plus 1 locum Consultant and 3 substantive Breast Consultants plus 1 Specialist and 1 locum...

  • Locum Consultant in Clinical Oncology

    1 day ago

    Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    University Hospital Southampton NHS Foundation Trust is pleased to be in the position to offer an 10.25PA locum Consultant Clinical Oncology post specialising in Breast and/or Urology Cancer (including Prostate Brachytherapy). Whilst the job plan outlined in the Job Description is a Breast & Urology job plan, other tumour sites combined with one of these two...

  • Communications Consultant

    1 month ago

    Southampton, United Kingdom Benefex Full time

    Are you a Communications Consultant with a creative heart? Do you love working with customers, developing inspiring communications and bringing campaigns to life? Maybe you relish in helping employees understand the world of online benefits, from pensions to financial wellbeing and more? If this sounds like you, read on to see exactly what we’re looking...

  • Head of Policy

    1 month ago

    Southampton, United Kingdom Southampton City Council Full time

    Why Work for us: Employee benefits (southampton.gov.uk) In this challenging and influential role, you will be instrumental in shaping the strategic direction of the council that will shape the organisation and the city in the future. Understanding wider economic, environmental, and social trends, you’ll build effective working relationships between...

  • Executive Officer

    1 month ago

    Southampton, United Kingdom University of Southampton Full time

    **2241223NX** The Faculty of Arts & Humanities is seeking to appoint an Executive Officer to lead the delivery of operational services in each of our two Schools and to provide support to the academic leadership on the delivery of strategic projects and business planning. The role will be an integral part of the School leadership team, with responsibility...

  • Junior Recruitment Consultant

    2 weeks ago

    Southampton, United Kingdom Academics Full time

    Junior Recruitment Consultant - Academics, SouthamptonAcademics are looking to appoint a Junior Recruitment Consultant to join our Hampshire team based in Ocean Village, Southampton. Due to the growing success of the branch, we are seeking a driven and dynamic recruiter, or someone with a flare for sales who is looking for a new role to work within the...

  • Trainee Recruitment Consultant

    2 weeks ago

    Southampton, United Kingdom Academics Full time

    Trainee Recruitment Consultant - Academics, SouthamptonAcademics are looking to appoint a Trainee Recruitment Consultant to join our team based in Ocean Village, Southampton. Due to the growing success of the branch, we are seeking a driven and dynamic recruiter, or someone with a flare for sales who is looking for a new role to work within the education...

  • Junior Recruitment Consultant

    2 weeks ago

    Southampton, United Kingdom Academics Ltd Full time

    Junior Recruitment Consultant - Academics, SouthamptonAcademics are looking to appoint a Junior Recruitment Consultant to join our Hampshire team based in Ocean Village, Southampton. Due to the growing success of the branch, we are seeking a driven and dynamic recruiter, or someone with a flare for sales who is looking for a new role to work within the...

  • Trainee Recruitment Consultant

    1 month ago

    Southampton, United Kingdom Academics Ltd Full time

    Trainee Recruitment Consultant - Academics, SouthamptonAcademics are looking to appoint a Trainee Recruitment Consultant to join our team based in Ocean Village, Southampton. Due to the growing success of the branch, we are seeking a driven and dynamic recruiter, or someone with a flare for sales who is looking for a new role to work within the education...