Administrator / Customer Service Advisor (Temporary)

2 weeks ago


Bournemouth Dorset, United Kingdom Triumph Consultants Ltd Full time

Temporary Customer Services Officer/Admin x 4 Job Ref: Bournemouth 5248339 Hours per week: 37 Monday to Friday, 8.30am to 5pm Role Length: This opening assignment is for 6 months City: Bournemouth, Dorset The purpose of the role is to provide excellent customer service to a wide range of internal and external customers contacting the Council by e-mail, telephone, by post, in person or by future communication technologies.
Maintain and deliver excellent customer service, providing a consistently professional and courteous service to all customer enquiries.
Manage all incoming enquiries to the Council by various channels including phone, post, web, email and face to face.
Provide face to face cover at the Customer Service Centre or other appropriate customer services office facility.
Provide a professional customer enquiry resolution service to all Council customers in a timely way, ensuring where possible that enquiries are resolved at first point of contact thus maximising customer satisfaction.
Take responsibility for obtaining all information necessary for processing or resolving queries, only escalating it to other officers within Customer Services or the core service for professional judgement when appropriate.
Use sound judgement and take decisions within established procedures for each service request, adhering to the Council’s Customer Service policies, performance standards and service level agreements.
Provide a comprehensive information service to customers, advising on services available from the Council and encouraging customers to use the most efficient method to access services and information. To maintain customer confidentiality according to the relevant procedures and guidance including compliance with the Data Protection Act, Freedom of Information Act and any other local or statutory requirements.
Undertake personal development activities such as learning new systems, processes, services and skills in order to enhance and improve customer service skills, update council service knowledge and IT skills.
Liaise in a constructive and positive manner with other service areas, colleagues and stakeholders within the Council and partner organisations.
Have a flexible approach to working hours and location, ensuring the provision of a suitable and satisfactory customer service function at all times.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.



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