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Hospitality Service Supervisor ??? Nights

4 months ago


United Kingdom Hawthorns Retirement Ltd. Full time

At The Hawthorns Clevedon, our focus is on the provision of retirement living with a difference. Our innovative service promotes a lifestyle that maintains individuals’ independence and the confidence to enjoy life to the full.
Job Title:  Twilight Supervisor
Hours: Bank contract
Salary: Competitive rates of pay
The Hawthorns Clevedon are currently seeking a creative, dedicated and enthusiastic team player to join our friendly and welcoming team as a  Twilight Supervisor. The Hawthorns in Clevedon provides a unique, high quality independent living experience in a luxurious and lively environment. As Twilight Supervisor, you will be responsible for providing cover for the management team by looking after and locking up the building, assisting residents, managing evening entertainment and activities and overseeing the supper service in the dining room.
Exclusive employee leisure and retail discounts
Comprehensive formal training throughout your career with us
Free parking
Free uniform
To ensure the smooth running of the facility in the absence of the management team
Perform any facility staff duties for continual operation of the service
Respond to emergency calls from the residents, contacting the emergency services if/when required.
Supervising staff within the dining room/kitchen for the evening meal and serving tea/coffee to residents.On occasions undertaking a full server role to cover holiday or sickness absence.
Securing the kitchen area after the evening meal and undertaking a tour of the whole building to ensure it is fully secure at night.
Assisting with the set up and breakdown of evening activities as the need arises.
To keep the General Manager and Duty Managers informed on the status of the facility
About You To be successful in this role, it is essential you have e xperience with working with the general public and residents, preferably from a hotel or sheltered housing background. Hawthorn's retirement communities provide a unique concept of all-inclusive apartment living for the over 70s set within a purpose-built facility.
March 2018 saw the launch of the latest edition to the Hawthorns portfolio in Northampton, leading the development of our retirement concept into the 21st century.
All of the Hawthorns retirement group locations are accredited with the prestigious Hospitality Assured Award, a national quality standard created and licensed by the Institute of Hospitality,
specifically for customer-led, service-orientated hospitality-focused businesses.