Italian Speaking Customer Escalation Specialist
4 weeks ago
Italian Speaking Customer Escalation Specialist - 6 Month Contract - London / Soho - £120 - £138 per day
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
Key Responsibilities:
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction and flag any issues.
Qualifications:
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian.
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organisational brand guidelines.
- Ability to work independently, and able to proactively prioritise tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana preferred
- Experience implementing scalable processes and driving automation.
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria look ups, nested logical/IF formulas, data cleansing, array formulas, etc.)
If you have the relevant experience and are looking for a challenge with a global company and can commit to a contract, then please apply
#J-18808-Ljbffr-
Italian, German or Spanish Speaking Customer
4 weeks ago
London, United Kingdom Think Specialist Recruitment Full timeWe are currently recruiting for a globally known giant in their industry for a fully remote based role. They are looking for a competent Customer Service Support person that can speak and write fluently in one of either Italian, German OR Spanish to join them on a flexible and ongoing temporary contract for an initial 3 months and then to be...
-
London, United Kingdom NL Recruitment Full time**Italian & French Speaking Customer Service Agent! Work From Home** We're looking for Italian & French speaking Customer Service Agents to join one of Europe's largest outsourced centres - some of their clients include British Telecom, Center Parcs, and a host of other leading blue-chip companies. You will be confident at dealing with customer queries and...
-
London, United Kingdom NL Recruitment Full time**Italian & Spanish Speaking Customer Service Agent! Work From Home** We're looking for Italian & Spanish speaking Customer Service Agents to join one of Europe's largest outsourced centres - some of their clients include British Telecom, Center Parcs, and a host of other leading blue-chip companies. You will be confident at dealing with customer queries...
-
Sales Executive Italian Speaking
7 hours ago
London, United Kingdom Candidate Source Limited Full timeA growing business that operates a specialist digital communication and marketing platform and data solutions for the electrical manufacturing industry is looking for an Italian speaking Sales Executive. Along with a salary of circa £40,000 per annum, you will also receive a £4,000 bonus and hybrid working (2/3 days in the office per week). You will have...
-
Politics Public Speaking Trainer
4 weeks ago
London, United Kingdom BlockReg Advisors Full timeOverview: We are seeking a talented Politics Public Speaking Trainer fluent in Italian and based in London. As a trainer, you will play a vital role in coaching and empowering political public speaker to improve communication skills and enhance public speaking effectiveness when addressing Italian-speaking audiences. **Responsibilities**: - Public Speaking...
-
Sales Executive Italian Speaking
3 hours ago
London, United Kingdom Candidate Source Limited Full timeA growing business that operates a specialist digital communication and marketing platform and data solutions for the electrical manufacturing industry is looking for an Italian speaking Sales Executive. Along with a salary of circa £40,000 per annum, you will also receive a £4,000 bonus and hybrid working (2/3 days in the office per week). You will have...
-
Recruitment Consultant
4 weeks ago
London, United Kingdom EWI Recruitment Full time**Recruitment Consultant - Solar PV - Italian Speaking** **JOIN TODAY TO BE PART OF THIS GROWTH!** As a Recruitment Consultant you will be form part of the European Renewables Team, specialised in the Italian Market across Solar Energy. You will have the responsibility to grow and lead our client penetration across Italian. We are already traiding in the...
-
Sales Executive
17 hours ago
London, United Kingdom Candidate Source Full timeA growing business that operates a specialist digital communication and marketing platform and data solutions for the electrical manufacturing industry is looking for an Italian speaking Sales Executive. Along with a salary of circa £40,000 per annum, you will also receive a £4,000 bonus and hybrid working (2/3 days in the office per week). You will have...
-
Italian Speaking Paralegal
4 weeks ago
London, United Kingdom Page Personnel Sales Full timeAbout Our Client The vacancy for a Italian Speaking Paralegal - Temp Project is a top tier international firm. Job Description Italian Speaking Paralegal - Temp Project Document Review Ad hoc tasks Research The Successful Applicant The successful candidate will be fluent in Italian with exposure to litigation. What's on Offer Italian...
-
Document Review Paralegal
4 weeks ago
London, United Kingdom Page Personnel Sales Full timeAbout Our Client Our client is a silver circle firm based in London. Job Description The key responsibilities for the Document Review Paralegal (Italian speaking) vacancy are as follows: Translation between Italian and English and vice versa Tagging for relevance Using ediscovery platforms (such as relativity) Adhoc tasks The Successful Applicant...
-
Italian Speaking Property Manager
2 weeks ago
London, United Kingdom Deverell Smith Recruitment Ltd Full timeProperty Manager - Italian Speaking The Company: We are working with a charming, independent Italian property management company in the heart of Chelsea who are looking for an experienced property manager to oversee their impressive portfolio of exclusively Italian owned residences. The Role: This is an enticing opportunity for an Italian Speaking...
-
Synopsis Writer
1 day ago
London, United Kingdom Impact Creative Recruitment Ltd Full timeSynopsis Writer - Italian & English Speaking ASAP Start 4 month contract initially £45ph40 hrs per week Can be UK or Italy based but fully remote! Our client, a global entertainment company are seeking a bilingual (Italian/English) writer to join the Creative Writing Strategy team, asap. This role is perfect for an omnivorous generalist who loves to ideate...
-
Synopsis Writer
1 day ago
London, United Kingdom Impact Creative Recruitment Ltd Full timeJob DescriptionSynopsis Writer - Italian & English Speaking ASAP Start 4 month contract initially £45ph40 hrs per week Can be UK or Italy based but fully remote! Our client, a global entertainment company are seeking a bilingual (Italian/English) writer to join the Creative Writing Strategy team, asap. This role is perfect for an omnivorous generalist who...
-
Synopsis Writer
14 hours ago
London, United Kingdom Impact Creative Recruitment Ltd Full timeJob Description Synopsis Writer - Italian & English Speaking ASAP Start 4 month contract initially £45ph 40 hrs per week Can be UK or Italy based but fully remote! Our client, a global entertainment company are seeking a bilingual (Italian/English) writer to join the Creative Writing Strategy team, asap. This role is perfect for an omnivorous...
-
Credit Manager
4 weeks ago
London, United Kingdom Edward Mann Group Full timeEdward Mann are currently partnered with a food and drink business in Battersea, London, who require an Italian speaking Senior Credit Controller on a temp to perm basis. This is a hybrid role requiring 3 days per week in the office. **Responsibilities include**: - Liaising with customers based internationally - Speaking with Italian customers and...
-
Italian Speaking Retail Sales Assistant Luxury
4 weeks ago
London, United Kingdom Rely Recruitment Full time**Italian Speaking Luxury Retail Sales Assistant** **Luxury Menswear : Mayfair** **£26,000 - £30,000 plus commission (salary dependant on experience)** An amazing opportunity has become available for a sales assistant to join a premier luxury retailer based in Mayfair. **Sales Assistant Requirements**: - Must speak fluent Italian as this role requires...
-
Synopsis Writer
2 days ago
London Area, United Kingdom Impact Creative Recruitment Ltd Full timeSynopsis Writer - Italian & English Speaking ASAP Start 4 month contract initially £45ph40 hrs per week Can be UK or Italy based but fully remote! Our client, a global entertainment company are seeking a bilingual (Italian/English) writer to join the Creative Writing Strategy team, asap. This role is perfect for an omnivorous generalist who loves to ideate...
-
Synopsis Writer
2 days ago
London Area, United Kingdom Impact Creative Recruitment Ltd Full timeSynopsis Writer - Italian & English Speaking ASAP Start 4 month contract initially £45ph 40 hrs per week Can be UK or Italy based but fully remote! Our client, a global entertainment company are seeking a bilingual (Italian/English) writer to join the Creative Writing Strategy team, asap. This role is perfect for an omnivorous generalist who...
-
Synopsis Writer
2 days ago
London Area, United Kingdom Impact Creative Recruitment Ltd Full timeSynopsis Writer - Italian & English Speaking ASAP Start 4 month contract initially £45ph40 hrs per week Can be UK or Italy based but fully remote! Our client, a global entertainment company are seeking a bilingual (Italian/English) writer to join the Creative Writing Strategy team, asap. This role is perfect for an omnivorous generalist who loves to ideate...
-
Packer (Italian Speaking)
4 weeks ago
London, United Kingdom Bolliger UK Full timeBolliger is without question the largest and most successful company in the field of international removals (“traslochi”) in Italy, characterized by a dynamic and international context. The London branch of Bolliger (Bolliger UK Ltsd) has been operational for 9 years. We are looking for a new colleague to join our team. We are looking for an Italian...
