Application Analyst

Apply locations Cheshire GBR, Moor Row, Banna Court Westlakes S&T Park, Cumbria time type Full time posted on Posted 2 Days Ago job requisition id R2087305 Title:
The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site.
The partnership brings together KBR, Jacobs, Morgan Sindall Infrastructure, Altrad Babcock and Sellafield Ltd to deliver a 20-year pipeline of major infrastructure projects to support the decommissioning of Sellafield and to create a clean and safe environment for future generations.
In delivering its pipeline of large-scale infrastructure projects, PPP is creating opportunities for its people, supply chain, economy and communities.
KBR’s rapidly growing nuclear team of teams is working at the forefront of the UK’s nuclear space on some of the most exciting new-build, defence and decommissioning programmes.
Location: Cumbria / Warrington, 2 / 3 days per week on site with travel to opposite site potentially once per month
Job Description: The role is part of the PPP Digital Operations Team who provide support to the Common Data Environment (CDE), a collection of circa 50 applications platformed on a hybrid public, private Microsoft Azure based cloud. The PPP Digital Operations Team is integrated into the wider Sellafield Enterprise Information Services Organisation sharing common processes, policies and tools.
As an Applications Analyst - Azure Cloud, you oversee the business as usual management and operations and provide second line support for Microsoft Azure Subscriptions and Landing Zones which are part of a wider Sellafield Enterprise Cloud platform.
From problem identification to full resolution, you will own and manage your cases over the phone and Web. as well as other CDE resolver groups providing support with Digital systems or requesting Digital services.
The Digital Applications Analyst - Azure Cloud will be responsible for:
Resolving technical issues related to resources, services and configurations within a Microsoft Azure environment.
Proactively monitoring and managing Microsoft Azure environments to ensure availability, resilience and cost efficiency of operations.
Engagement with users, third party support providers and other Digital resolver groups to troubleshoot technical issues related to the Microsoft Azure environment software, hardware and configuration components of a computer system.
The role will also support recording and processing requests for IT/Digital services such as Starters, Leavers and Movers, software installs, hardware requests, access and permissions changes and other items from a Service Catalogue.
Communicating and co-coordinating with other Digital resolver groups including Managed Cloud Service providers and third party application vendor support services.
Proactive monitoring of the
Recording details of users’ issues and using triage questions and IT support documentation to isolate a problem and identify resolutions.
Liaise with other Digital team members to schedule appointments with specialists to help users resolve complex issues.
Use request fulfilment and incident management processes together with Service Now, an IT Service Management system used to record, manage and report on all aspects of IT service delivery.
Support others within PPP Digital to collate Service Performance metrics and maintain key registers including updates to CMDB and DSL.
Participate in service improvement by supporting preparation of analysis, reviews and reports.
Microsoft Certification Azure Administration Associate or similar
~Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity protection, Identity management, O365 identity, Azure MFA, OS Internals concepts, load balancing, geo-redundancy, VPN technologies, Windows System Administration, Certificates, PKI, DNS, Networking, Virtualisation, PowerShell scripting
~ Experience of configuration and support for Azure Virtual Desktop, Azure Application Gateway and Windows 10 (11 and Windows 365 beneficial) including networking, TCP/IP, Internet connectivity and user profiles.
~ Ability to read or listen to users and accurately and succinctly identify the need and record it on the Service Now system.
~ Ability to work at pace and under pressure to deliver trusted analysis and information.

Microsoft 365 management and support tools highly beneficial.
Information Technology Infrastructure Library (ITIL) Foundation qualification.
Experience of application development and debugging ideally of Infrastructure as Code managed cloud environments (preferred languages: C#, C/++, ARM, BICEP, Java, JavaScript)
Experience of Microsoft Intune and Azure Portal including user and application administration highly beneficial.
Experience of Service Now and ITIL practices including maintaining key registers.
Experience of using collaborative and remote administration software such as Teams and Remote Assist.
Building Relationships – able to engage with and maintain productive relationships with a wide range of people with differing skills and experience.
We are an Equal Opportunities employer and strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. LI-JI1 #LI-HYBRID
locations Cheshire time type Full time posted on Posted 2 Days Ago KBR — Delivering Solutions, Changing the World.
KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives.
We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.
We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.
We believe doing what’s right for the planet, the communities where we work, and our people is good for business.
We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.
Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.
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