Case Manager

1 week ago

Tewkesbury Gloucestershire, United Kingdom Energy Jobline CVL Full time

Case Manager

Location: Tewkesbury

Salary: £25-30k

This is an exciting and varied role supporting our Corporate clients in delivering health and wellbeing services to their employees. You will deliver case management services to identify the reasons for ill health and injury and advise on the best course of action or treatment needed to reduce the risk of the employee being absent from work, or supporting them with returning to work as soon as possible.

Key Responsibilities

Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors

To be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors

To effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control

Where required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition

To help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data)

Ensure customer satisfaction via regular and timely communications with ALL stakeholders

To achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.

To maintain knowledge on ALL aspects of integrated health risk management

Demonstrate team work ethos

Develop and sustain relationships with both internal and external customers.

Benefits

25 days annual leave

Your birthday off

6% company pension contribution

Bike to Work Scheme

Medicash Health plan

Enhanced Maternity/Paternity/Adoption and Shared Parental leave

2 voluntary days per year

Long Service Awards

Employee Wellbeing Seminars

CPD opportunities

Professional memberships paid for (role dependent)

Essential Skills

Key skills and experience:

Knowledge of clinical and non-clinical care pathways

Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers

Knowledge of general occupational health and legal principles.

How to effectively manage an integrated health approach to the prevention and management of workplace ill health/injury

CBT principles and motivational interviewing techniques are also a valuable skill for this role

Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint

Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls

Adopt an investigatory approach to cases and demonstrate analytical and problem solving skillsQualifications:

Qualified: physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional.

OR

Sport & Exercise professional or other similar professional

This role would potentially suit someone who has worked as a Sports Therapist, Physiotherapist, Wellbeing Practitioner, Assessor

DE&I

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of , , , reassignment, , and maternity, , or belief and marriage and civil partnerships #J-18808-Ljbffr

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