Administrator

Subscription Administrator JOIN THE COMMUNITY. Making science better, together. careers@ioppublishing.org. Be part of a community working together to make science better. A society publisher with the perfect blend of a not-for-profit purpose and a commercial perspective. Here, we help each other be the best we can be: a team big enough to create impact and small enough to care. We are looking for a proactive and organised Subscriptions Administrator to join the Enterprise Operations team on a 12 month fixed term contract basis. What will you be doing? The Subscription Administrator is responsible for delivering all activities necessary to provide access fulfilment and subscription management services to internal and external customers in line with current service level agreements. Key job accountabilities include: To capture subscription orders and raise associated invoices promptly and accurately. To carry out processes and investigative work to ensure our customers get access to content to which they are entitled Provision of customer service and daily monitoring of task queues and mailbox – first priority being access issues, invoice requests and any payment/cash related anomalies. Champion of excellent customer service for our internal and external customers Annual renewal cycle preparation and implementation (free and paid subscriptions). Timely coding of all supplier invoices. Provide cover for Transformative Agreement processes as and when required. About you: Good level of experience of Microsoft Office software with particular competency in Excel and Outlook Any experience of Salesforce, FTP software, Dropbox and Webi (Business Objects) would be desirable but not essential Educated to Maths & English Language GCSE with a good level of numeracy Excellent communication skills to ensure correspondence is clear, concise and of a high standard. Good knowledge and experience of customer service; answering customer queries by phone and email. Be thorough and methodical whilst maintaining a polite and professional approach to all customers. Problem solver Ability to work on your own initiative and as part of a team. Ability to prioritise work according to urgency and importance We know it is unusual for someone to tick every box so if you don't meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply. Why work with us at IOP Publishing: Purpose: We are a world leader in the development of electronic publishing for the scientific community - working in the interests of science and scientists, we aim to maximise the impact of the research we publish; Culture: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience. Financial Benefits: a competitive salary starting from £26,000 (Band A) an excellent pension scheme (up to 12% company contribution), and a discretionary annual bonus scheme, £200 stipend payment on completion of probation period, and a range of other useful and cost-saving benefits available through our benefits platform; Health and Wellbeing: 33+ days holiday (including bank holidays), a 35-hour working week, , life assurance, cycle to work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol - modern airy and designed with all of our colleagues in mind – for work and social time; Flexibility: The contractual location of this role is our Bristol office, but we have recently moved to a hybrid working model with a dynamic and blended combination of office and remote working, dependent on business and team requirements. This role will require someone to come in weekly to the Bristol office (Any travel to our Bristol office is at the employee's own expense). And last but not least, did we mention that we are unique : IOP Publishing is central to the Institute of Physics, a not-for-profit society and we gift-aid all our profits to support science through the activities of the Institute. To apply, please submit your CV through our careers site. IOP Publishing is an equal opportunity employer. Our goal is to ensure that diversity, equity and inclusion (DE&I) are built into our identity in a way that is natural and sustainable, visible through the work we produce, our company branding, our professional networks and the communities we serve and support, which includes our employees, talent communities and candidates. We particularly welcome applicants from under-represented backgrounds. We make recruitment and workplace adjustments wherever we can, so please let us know if there's anything that we can do to support you. Please note that we are unable to provide visa sponsorship for candidates. If however you already have the right to work in the UK or hold an eligible work permit or visa, we encourage you to apply for this position.