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Credit Controller Specialist

4 months ago

Smethwick West Midlands, United Kingdom Connectment Full time

The Opportunity:

For this Credit Controller position, you will be part of the Credit team, responsible for pursuing outstanding customer debts.

Reporting to the Customer Experience Support Manager. You will ensure repayments are collected on time. As a target-driven team, this will suit someone who can work to deadlines.

Some of the key responsibilities for this successful individual would be but no limited to:

* You will be reconciling accounts and allocating of cash payments. Reports will be an integral part of this position and the role will involve dealing with both internal and external customers.

* Pursue outstanding debt by both telephone and written communication.

* Receiving incoming telephone calls from customers, identifying the customer needs and dealing with their queries.

* Deal with account problems regarding misallocated cash and incorrect invoice postings.

* To allocate all payments to include direct debits and credits cards and posting payments to the BAAN system.

* To monitor the level of unallocated cash and to identify the payers details either by phone or a letter to the bank if insufficient details are provided.

* Reconciliation of the general ledger accounts that is relevant to the Sales ledger cash postings. To be checked at period end.

* All general administrative duties to include: preparing the credit status forms and status agency reports (Experian D&B etc)s for consideration.

* Take full responsibility for customer sales ledger accounts.

* Liaise with internal teams to ensure correct accounting paperwork is produced which may include attendance at query meetings.

* To update the company database and maintain status report.

* Occasional overtime may be required during busy periods i.e. towards the end of each month due to reporting requirements.

The Candidate:

The successful Credit Controller Specialist will be/have:

As customer relationships are vital in this position therefore, a confident and friendly telephone manner will be key.

* Proven Credit controller experience would be nice

* A strong focus on quality customer service with a natural desire to meet and exceed customer expectations.

* A positive and enthusiastic team member with a 'can do' attitude, who feels equally confident working independently.

* A process-focused individual with the confidence to challenge the norm to potentially improve efficiency.

* PC literate with an excellent working knowledge of Excel and Word

* Strong attention to detail skill with problem-solving ability to drive accurate and timely results.

* Calm and focused when working in a pressurised and fast-paced environment.

* Possess enthusiasm to learn, continually improve and use your knowledge to help and support others.

* Ability to pro-actively build good working relationships with people at all levels across the business.

Benefits:

£competitive basic salary
A great working environment at their centrally located head office
Hybrid setting - (Tuesday - Thursday after probationary period)
Free breakfasts, fresh fruit and tea & coffee
Pension to help you save for the future
Regular team social events
Training & development
Company pension
Free and on-site parking

Please contact for a confidential discussion #J-18808-Ljbffr