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General Manager, Gleneagles Townhouse

4 months ago

Edinburgh, United Kingdom The Gleneagles Hotel Full time

COME AND JOIN US . . .

We are currently seeking a progressive, ambitious and thoughtful General Manager who has a deep understanding of how managing a hotel differentiates itself in a premium luxury setting, and who seeks the influence and autonomy to drive change, elevate internal practices and drive consistency to ensure that every day we are delivering something that is truly great.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Here's a bit more detail on what we see you doing in this role:

  • You’ll be responsible for all aspects of our Townhouse operation, an ambassador for our brand, you’ll provide leadership and strategic planning to all departments in support of our service excellence and the development of our people
  • Ensuring each of your teams work together and communicate effectively to create the ultimate experience for our guests, overseeing every aspect of our guest and member journey, from pre-arrival through to departure, in line with LQA and Forbes standards
  • Being financially astute and able to run a profitable hotel, you’ll take full accountability for the revenue targets, profitability and performance of your business end to end
  • Overseeing the successful completion of all capex projects and product enhancements, you’ll ensure the hotel is always presented to the highest standards
  • Striving to see our service through our guests’ eyes, you’ll take every opportunity to ensure their Townhouse experience is exceptional
  • Recognising that communication is central to ensuring our values and promises are fulfilled, you’ll coach and support our department leaders, inspiring all to do their best work always
  • Setting the tone and leading by example, you’ll be developing a team culture where your team feel valued and convey this warmth and thoughtfulness to others through the delivery of exceptional service.
  • Disseminating key insight from guest data, you’ll use this to celebrate success and drive continuous improvement across Townhouse, coaching and developing your teams to further develop and enhance the guest experience
  • Understanding the importance and timeliness of service recovery and complaint handling, you’ll ensure both you and the team are poised, responsive and able to respond effectively
  • You’ll consistently assess each department’s current ways of working, driving change, process improvement and innovation, increasing productivity, and embedding service excellence at every touch point across the guest journey, ensuring each one continues to evolve and elevate its practice
  • Using rigorous logic to solve difficult problems, you’ll probe for answers, see hidden problems, analyse situations, look beyond the obvious, and make good decisions based on a mixture of analysis, wisdom, and experience
  • Working seamlessly with our Resident Manager and operational leaders on a day-to-day basis, you’ll role model the impact of a collaborative and joined-up way of working to both our people and our guests
  • Demonstrating your presence, responsiveness, and courtesy to the needs of guests, members, and owners, you’ll build connections and be recognisable, whilst striking a balance of working ‘on’ and ‘in’ the business

The kind of person we're looking for:

  • You’re an experienced and highly credible General Manager with a strong track record of success in premium luxury hotels
  • You know what great looks like, how to lead change, elevate a service culture, and drive consistency
  • Your attitude and demeanour are always consistent and on point; no matter how many times an issue has been presented to you, to our people and guests you recognise it’s often the first time.
  • You possess a strong drive to support and help others, and have little room for ego
  • You’re progressive in your thinking, curious, and exhibit a restlessness and ambition both for yourself and the business. You understand that to be successful and have sustained impact, you also need to be diligent, highly organised, and commercially minded
  • You like working in an environment where things move and flex, where a can-do attitude is critical for success
  • Internally, you build relationships on trust and by truly understanding what your stakeholders need, always fulfilling your promises; externally, you build relationships through warmth and compassion, nurturing these relationships for the longer term, with a sharp eye on the needs and priorities of the business
  • You like it when your work stands out from the crowd, and you make sure you’re always one step ahead of industry trends; you’ve got your finger on the pulse and know what’s happening in the neighbourhood. If something’s escaped you, you know how to find out
  • You possess strong communication skills and realise the power of information. You want to be part of a team that works hard, supports each other and above all has fun along the way
  • Collaborating with others comes naturally to you, you know that it’s the sum of the parts that will reap the greatest reward
  • You build high performing teams, recognising the value of honest feedback and meaningful conversation, and ensure that your team are working at an optimum level
  • You’re humble, leave your ego up for doing things differently and trying (almost) everything once

What’s in it for you:

Time to let your hair down

  • 30 days holiday (including bank holidays) that increases with service
  • Seasonal parties and local social events
  • 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
  • Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

  • Flexi points into your Perkboxwallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you
  • Free ‘pay day’ lunch and monthly drinks offers
  • A generous ‘refer a friend’ scheme

Be our guest

  • Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – available upon completion of 12 months service
  • Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
  • Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

  • Life Insurance
  • Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
  • Ongoing investment in your personal development with access to internal and external training qualifications and programmes
  • Internal career opportunities across a wider range of specialisms and departments
  • Monthly recognition programme
  • Volunteering day every year with a charitable partner of your choice
  • Complimentary access to our staff gym
  • Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

If you are our next General Manager, Gleneagles Townhouse , please forward your most recent CV to us today

INDO

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