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East Sussex, United Kingdom Global Resourcing Full time

There is an exciting opportunity for a Head of User-Centred Design to join the senior Digital Services team within the Digital, Data, and Technology (DDaT) Directorate within a UK-based regulatory body. Their vision is to be a catalyst for innovation and regulatory effectiveness, using digital, data, and technology to revolutionise regulation, making it more efficient, secure, transparent, and customer-centred. The Digital team is transforming to become a modern, high-performing function with agility, user-centricity, and innovation embedded throughout. As Head of User-Centred Design, the role involves developing capabilities to empower this transformation.

As Head of User-Centred Design, this role will be responsible for:

• Developing the Research and Service Design capability. Leading multi-disciplinary teams to ensure a unified mission for user-centred design. Managing and build UCD skills to foster continuous development.
• Building collaboration across disciplines and teams. Shaping UCD/service design standards and processes. Ensuring effective development and delivery of user-focused digital products, driving improvements and efficiencies.
• Creating a digital library of reusable patterns and components. Ensuring all digital development meets Government Service Standards and organisational codes of practice. Leading digital assurance and service standard compliance.

Ability to prioritise and manage multiple projects and deadlines effectively.
• Successful implementation of digital services improving user experience and engagement.
• Excellent skills in conveying the value of user-centred design to internal and external stakeholders.
• Experience in conducting user research, usability testing, and analysing feedback. Expert understanding and experience in leading UCD initiatives from concept to deployment.
• Technical Proficiency: Proficiency in design and prototyping tools; understanding of frontend development technologies and digital trends.