Senior Business Operations Lead

4 weeks ago


Belfast, United Kingdom Amazon Full time

This role focuses on those who have military experience interested in working in the private sector. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and creatively contributing to our next big idea. This key part of our business makes sure we dispatch and deliver orders efficiently so that our customers get their items on time. Its driven by Delivery Station Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, youll lead other managers and create the operational plan that helps your teams meet their targets. Own your site, deal with issues and positively impact site performance
Analyse site performance against relevant business objectives, and put in place actions to improve our operational excellence
Work closely with other support teams, including PxT (HR), Finance, Delivery Service Partners (DSP), IT, Amazon Customer Excellence System (ACES) and Engineering units
Design and deliver initiatives across the sites to improve operational performance
You have ultimate ownership for an entire Delivery Station, leading teams, tracking site performance and always looking for ways to improve the customer experience. A typical day will involve collaboration with different stakeholders, deep diving performance and risk metrics for sites as well as preparing for different levels of demand. Amazon Logistics, or AMZL, handles last mile delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our on the road people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
Bachelor's Degree
Relevant experience in using data or anecdotal evidence to influence business decisions
Prior experience establishing and carrying out root cause analysis, and extracting and analyzing the data you generate
Availability to work on night shifts
PREFERRED QUALIFICATIONS Preferred qualifications are not required to apply for a position at Amazon. Master's Degree
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment



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