Retail Operations Manager

1 month ago


London, United Kingdom Konditor Full time

Job Description

We're looking for someone enthusiastic and hands on, with a passion for all things cake to join Konditor in the role of Retail Operations Manager.

We are a family-run business, with four shops based in central London - you'll be responsible for the operations on these sites, ensuring that we're delivering fantastic customer service to our loyal fan base. The role involves ensuring the team deliver joyful customer service and execute successful retail campaigns, so experience in retail operations and management is a must-have.

The role covers the following areas:
People
· Drive the development of an accountability and ownership culture.
· Inspire, coach and support the retail team to operate effectively in their roles.
· Oversee Front of House recruitment, supported by the People & Culture Manager
· Support General Managers in managing performance of the retail team, celebrating the successes and creating targeted goals for development.
· Demonstrate and be an ambassador for the company values & behaviours.

Finance
· Accountable for all profit and loss aspects of retail stores, always striving for improved productivity and efficiency.
· Prepare and implement comprehensive business plans.
· Engage leadership team members in the budgeting process for their sites.~

Operations
· Ensure the level of service, and shop look and feel are to Konditor standard in all sites.
· Co-ordinate with Online & Projects Manager to ensure fulfilment of store orders.
· Ensure all campaigns are launched in store to the brief.
· Respond to changing retail patterns, implementing sales initiatives and promotions where necessary.
· Ensure operating processes in place for department and consistently adhered to including Health and Safety compliance.
· Support the Company Manager and rest of the SLT in delivery of key projects as required.

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