Accessible Vehicle Technical Manager

4 weeks ago

Bristol, United Kingdom Motability Operations Limited Full time

About The Role

Motability Operations are currently recruiting for an Accessible Accessible Vehicle Technical Managerto join our team in Bristol on a full-time, permanent basis.Reporting into the Operations Manager, you will be part of the wider Accessible Vehicles team and will work collaboratively with internal and external stakeholders to deliver against our mission to ensure customers with high access needs can choose affordable, accessible, and tailored mobility solutions.

As Accessible Vehicle Technical Manager your role will be to assist the Operations Manager, Field team and Head of Accessible Vehicles with technical insight and deliver some key projects which will ensure we can achieve our mission.

You will work collaboratively and in partnership across the business (Customer Services, Vehicle Solutions, Pricing & Asset Risk, Finance) to deliver an excellent service to all customers and partners.

Externally, you will proactively work with counterparts in our Accessible Vehicle partners, Scheme Partners and Motability Foundation to deliver your goals and be up to date with vehicle and adaptation industry knowledge at all times.

Key responsibilities:

  • Proactively review and manage SMR costs and create proposals to minimise spend whilst protecting customer experience.
  • Support with reporting within the department and identify trends and share with wider team with well thought out options of potential solutions.
  • Own and manage multiple projects and keep key stakeholders up to date with progress.
  • Be informed and up to date on current and future legislation that impacts Accessible Vehicles.
  • Take an active role in ensuring we are up to date with all technical information relating to our vehicles and adaptations to support with better decisions about suitability and compatibility.
  • Representative for AVAM and WAVCA with any technical issues and work with field team on collective responses.
  • Be the central knowledge base of the operations team for all things technical, relating to Accessible Vehicles.

About You

  • Enjoy an ever-changing environment, knowing that each day is different, and you’ll be prepared to create solutions for the challenges you encounter.
  • In depth knowledge of all our customer products including WAV, nearly new WAV, bespoke products and adaptations.
  • Effective communication skills, oral, written, presentation and influencing.
  • Ability to think and act commercially.
  • Naturally challenges the status quo to ensure we are fit for purpose.
  • Passionate in delivering excellent outcomes.
  • Be able to demonstrate resilience whilst under pressure and be able to solve issues in a logical manner.
  • Take full ownership of problems.
  • Comfortable sharing knowledge and be willing to take on board other people’s ideas.
  • Be able to facilitate and provide technical support with the launch of new products.
  • Support field team to ensure our products are fit for purpose and user friendly.
  • Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.
  • Ability to represent us at some external meetings/exhibitions.

Minimum criteria:

  • Ability to translate technical knowledge and communicate this in clear and simple way.
  • Proven record of customer/partner process improvements.
  • Accuracy skills and attention to detail.
  • Strong organisational and planning skills.
  • Ability to communicate with people at all levels.
  • Experience of delivering results in a pressurised environment.
  • Is flexible and adaptable to changing workloads.
  • Commercially aware and focused.
  • Can use Excel to assist with trend analysis.
  • Demonstrate our company values when performing your role.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

  • We find solutions
  • We drive change
  • We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

  • An annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
  • Employee Discount Scheme with a huge number of retailers and an app to save on the go
  • Discounted Electric/Hybrid Car Salary Sacrifice Scheme
  • Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

  • 28 days annual leave with option to purchase and sell days
  • Funded Private Medical Insurance cover
  • Critical illness insurance
  • Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
  • Funded health screening for over 50s
  • 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
  • Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
  • Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

  • Dental Insurance
  • Health and cancer screenings for you and your partner
  • Discounted gym memberships
  • Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

#J-18808-Ljbffr

  • Vehicle Inspection Technical Manager

    3 weeks ago

    Bristol, United Kingdom Rise Technical Recruitment Ltd Full time

    Vehicle Inspection Technical Manager Bristol / Hybrid £40,000 - £47,000 + Bonus + Great Pension + Private Healthcare + 28 days holiday + Hybrid Working + Many more fantastic perks Are you looking to join a company that can propel your career forward, and also provide you with a brilliant package so you enjoy your life inside and outside of work? Are...

  • Vehicle Inspection Technical Manager

    1 month ago

    Bristol, United Kingdom Rise Technical Recruitment Ltd Full time

    Vehicle Inspection Technical Manager Bristol / Hybrid £40,000 - £47,000 + Bonus + Great Pension + Private Healthcare + 28 days holiday + Hybrid Working + Many more fantastic perks Are you looking to join a company that can propel your career forward, and also provide you with a brilliant package so you enjoy your life inside and outside of work? Are...

  • Mobile Vehicle Technician

    4 weeks ago

    Bristol, United Kingdom Northgate Vehicle Hire Full time

    Benefits : A superb range of exclusive, employee only benefits and discounts As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, it’s what we do, so sometimes it just makes sense for us to go to them! Join our team as a Mobile Vehicle Technician in Bristol and enjoy a fantastic OTE of up to ...

  • Accessible Vehicle Specialist

    1 week ago

    Bristol, United Kingdom Motability Operations Full time

    **About The Role**: Motability Operations are currently recruiting for an Accessible Vehicle Specialist to join our team in Bristol on a full-time, permanent basis. Reporting into the Operations Manager, you will be part of the wider Accessible Vehicles team and will work collaboratively with external and internal stakeholders to deliver against our mission...

  • Vehicle Standards Assessor

    6 days ago

    Bristol, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 263189**Salary**: - £22,497- A technical allowance of £2,590 and a flexibility allowance of £2,400 is paid to all Vehicle Standards Assessors. A one-off £2,000 recruitment incentive is payable upon satisfactory completion of your training and joining the VSA rota (this one-off payment will be recoverable if you...

  • Vehicle Valeter

    4 days ago

    Bristol, United Kingdom Maben Vehicle Hire Ltd Full time

    We are looking for an Vehicle Servicing Mechanic and Valeter to join the Maben Team in the New Bristol Branch! **Part Time - 16 Hours a week (8am to 12pm) including Saturday 8am-12pm** **Full Driving Licence** **The Role** Your duties will include cleaning our Rental and Sales vehicles, checking to see if there are any defects or damage after the vehicle...

  • Vehicle Technician Trainer

    2 weeks ago

    Bristol, United Kingdom Rise Technical Recruitment Full time

    Vehicle Technician Trainer (Full Training Provided) Bristol Up to £38,500 + Pension, Holidays, Employee Assistance Programme, Wellbeing Support, Cycle to Work, Equipment Discounts Are you a Vehicle Technician or Mechanic who is looking to come off the tools and help to train the next generation of Engineers & Technicians in the automotive sector? On...

  • Light Vehicle Trainer

    2 weeks ago

    Bristol, United Kingdom Rise Technical Recruitment Full time

    Light Vehicle Trainer Bristol (On-Site) Up to £38,500 + Pension, Holidays, Employee Assistance Programme, Wellbeing Support, Cycle to Work, Equipment Discounts Are you a Trainer from either a Light or Heavy Vehicle background who is looking to progress in your career, receive specialist training and work for a company that is growing & expanding? On...

  • Vehicle Technician Trainer

    2 weeks ago

    Bristol, United Kingdom Rise Technical Recruitment Full time

    Vehicle Technician Trainer (Full Training Provided) Bristol Up to £38,500 + Pension, Holidays, Employee Assistance Programme, Wellbeing Support, Cycle to Work, Equipment Discounts Are you a Vehicle Technician or Mechanic who is looking to come off the tools and help to train the next generation of Engineers & Technicians in the automotive sector?On offer is...

  • Light Vehicle Trainer

    2 days ago

    Bristol, United Kingdom Rise Technical Recruitment Full time

    Light Vehicle Trainer Bristol (On-Site) Up to £38,500 + Pension, Holidays, Employee Assistance Programme, Wellbeing Support, Cycle to Work, Equipment DiscountsAre you a Trainer from either a Light or Heavy Vehicle background who is looking to progress in your career, receive specialist training and work for a company that is growing & expanding?On offer is...

  • Vehicle Technician Trainer

    2 days ago

    Bristol, Bristol, United Kingdom Rise Technical Recruitment Full time

    Vehicle Technician Trainer (Full Training Provided) Bristol Up to £38,500 + Pension, Holidays, Employee Assistance Programme, Wellbeing Support, Cycle to Work, Equipment Discounts Are you a Vehicle Technician or Mechanic who is looking to come off the tools and help to train the next generation of Engineers & Technicians in the automotive sector?On offer is...

  • Light Vehicle Trainer

    2 weeks ago

    Bristol, United Kingdom Rise Technical Recruitment Full time

    Light Vehicle TrainerBristol (On-Site)Up to £38,500 + Pension, Holidays, Employee Assistance Programme, Wellbeing Support, Cycle to Work, Equipment DiscountsAre you a Trainer from either a Light or Heavy Vehicle background who is looking to progress in your career, receive specialist training and work for a company that is growing & expanding?On offer is a...

  • Technical Manager Commercial Solar Pv

    2 months ago

    Bristol, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Manager (Commercial Solar PV) Hybrid Working £50,000-£75,000 + Bonus + Hybrid working + Vehicle + Holidays + Pension + More** Are you an experienced engineer with experience working in the rooftop solar industry? Do you want the chance to progress your career with a company who can offer you autonomy and flexible working arrangements? This...

  • Technical Customer Service Manager

    4 weeks ago

    Bristol, United Kingdom enable Recruitment Full time

    Salary £47,000 per annum Full time BristolWe are working with leading provider of mobility solutions, dedicated to enhancing the lives of individuals with disabilities who empower our customers by offering a range of vehicles and support services tailored to their unique needs. You will collaborate closely with internal stakeholders to streamline processes,...

  • Technical Customer Service Manager

    3 weeks ago

    Bristol, United Kingdom enable Recruitment Full time

    Salary £47,000 per annumFull timeBristolWe are working with leading provider of mobility solutions, dedicated to enhancing the lives of individuals with disabilities who empower our customers by offering a range of vehicles and support services tailored to their unique needs. You will collaborate closely with internal stakeholders to streamline processes,...

  • Technical Customer Service Manager

    4 weeks ago

    Bristol, United Kingdom enable Recruitment Full time

    Salary £47,000 per annumFull timeBristolWe are working with leading provider of mobility solutions, dedicated to enhancing the lives of individuals with disabilities who empower our customers by offering a range of vehicles and support services tailored to their unique needs. You will collaborate closely with internal stakeholders to streamline processes,...

  • Technical Customer Service Manager

    4 weeks ago

    Bristol, United Kingdom enable Recruitment Full time €47,000

    Salary £47,000 per annum Full time BristolWe are working with leading provider of mobility solutions, dedicated to enhancing the lives of individuals with disabilities who empower our customers by offering a range of vehicles and support services tailored to their unique needs. You will collaborate closely with internal stakeholders to streamline...

  • Vehicle Technician

    4 weeks ago

    Bristol, United Kingdom Perfect Placement Full time

    Vehicle Technician * Starting salary up to £35,000 per annum (negotiable pending experience). * 8:30am-5:30pm Mon to Fri. * Access to optional technical training and development. * Relocating to Bristol? Three bed rental accommodation available if needed.An exciting opportunity has become available for an Automotive Vehicle Technician / Vehicle Mechanic...

  • Customer Service Technical Manager

    4 weeks ago

    Bristol, United Kingdom enable Recruitment Full time €47,000

    Full time BristolWe are working with leading provider of mobility solutions, dedicated to enhancing the lives of individuals with disabilities who empower our customers by offering a range of vehicles and support services tailored to their unique needs. You will collaborate closely with internal stakeholders to streamline processes, resolve issues, and...

  • Technical Support Officer

    2 weeks ago

    Bristol, United Kingdom Vehicle Certification Agency Full time

    **Details**: **Reference number**: - 293684**Salary**: - £27,243 - £27,921**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - VCA - Bristol Operations**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...