Fleet Operations Specialist

4 days ago

Burnley Lancashire, United Kingdom Vodafone Automotive Full time

Role purpose Responsible for operational day to day delivery of Vodafone Business Fleet Analytics service including pre sales support, Customer on–boarding and support and operational delivery end to end across external suppliers and internal functions. Key accountabilities and decision ownership Manage and support Customers through the 'Proof of Value' initiatives and Onboarding process, providing a consistent point of contact Manage and support suppliers and internal functions through the order processing and fulfilment to ensure a positive outcome and customer satisfaction Manage end to end process from order receipt to billing and ensure compliance with process and contracted SLAs Develop Customer product knowledge through a combination of guiding Customers to our on-line self-help tools and where necessary delivering remote tutorial sessions Act as first line support and escalation for Customer, supplier and internal functions Support cross functional engagement internal and external Core competencies, knowledge and experience Passion for providing the best customer experience Previous experience of working in a B2B service delivery environment is essential Ability to build strong relationships with B2B customers, internal functions (ie Sales, Commercial, Finance) and external suppliers Exceptional interpersonal, organizational and communication skills, integrity, sound judgment and decision-making Solution driven mindset Have Automotive technical awareness Extensive use of multiple digital applications including (but not restricted to) database applications and use of excel at advanced level Must have technical / professional qualifications High school diploma or equivalent/ Degree KPIs Customer Contracted SLAs B2B NPS Proof of Value (POV) conversion We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

  • Fleet Operations Specialist

    4 days ago

    Burnley, Lancashire, United Kingdom Vodafone Automotive Full time

    Role purpose Responsible for operational day to day delivery of Vodafone Business Fleet Analytics service including pre sales support, Customer on–boarding and support and operational delivery end to end across external suppliers and internal functions. Key accountabilities and decision ownership Manage and support Customers through the ‘Proof of...

  • Fleet Operations Specialist

    5 days ago

    Burnley, United Kingdom Vodafone Automotive Full time

    Role purpose Responsible for operational day to day delivery of Vodafone Business Fleet Analytics service including pre sales support, Customer on–boarding and support and operational delivery end to end across external suppliers and internal functions.Key accountabilities and decision ownership Manage and support Customers through the ‘Proof of Value’...

  • Fleet Operations Specialist

    4 days ago

    Burnley, United Kingdom Vodafone Automotive Full time

    Role purpose Responsible for operational day to day delivery of Vodafone Business Fleet Analytics service including pre sales support, Customer on–boarding and support and operational delivery end to end across external suppliers and internal functions.Key accountabilities and decision ownership Manage and support Customers through the ‘Proof of Value’...

  • Fleet Operations Specialist

    5 days ago

    Burnley, United Kingdom Vodafone Automotive Full time

    Responsible for operational day‑to‑day delivery of Vodafone Business Fleet Analytics service including pre‑sales support, customer onboarding and support, and end‑to‑end operational delivery across external suppliers and internal functions. Key accountabilities and decision ownership Manage and support customers through the Proof of Value...

  • Fleet Operations Specialist

    1 week ago

    Burnley, Lancashire, United Kingdom Vodafone Automotive Full time £35,000 - £55,000 per year

    Role purposeResponsible for operational day to day delivery of Vodafone Business Fleet Analytics service including pre sales support, Customer on–boarding and support and operational delivery end to end across external suppliers and internal functions.Key accountabilities and decision ownershipManage and support Customers through the 'Proof of Value'...

  • Senior Fleet Consultant

    7 days ago

    Burnley, Lancashire, United Kingdom Motia Full time

    About us:At Motia, we're not just about Fuel Cards we're at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We're committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 250...

  • Field Value Manager

    2 weeks ago

    Lancashire, United Kingdom Repair Operations Full time

    Places for People, we hire People, not numbers. So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for. Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to...

  • Fleet Operations

    5 days ago

    Burnley, United Kingdom Vodafone Automotive Full time

    A leading telecommunications company is hiring for a full-time Associate role focused on delivering exceptional customer service in the B2B sector. Responsibilities include managing customer onboarding, supporting suppliers, and ensuring compliance with SLAs. Ideal candidates will have strong relationship-building skills, previous B2B service delivery...

  • Operations Support Assistant

    2 weeks ago

    Burnley, United Kingdom Total Care and Support Ltd Full time

    **Job description** Total Care and Support Ltd are Pioneers in Wireless Digital Technology. As well as the established digital provider Supanet, the company has recently launched market changing brands Internexus and Opus. They are in the unique position of being able to implement ground - breaking digital technology faster, cheaper and more effectively...

  • Specialist Cleaning Operative

    3 days ago

    Lancashire, United Kingdom Lancashire County Council Full time

    Salary £10.98 - £11.39 Per hour | Permanent, Full Time, 37 hours per week | FM Specialist Cleaning | This post is required to work flexibly within 37 hours, in order to deliver a reactive and rapid response service to cover absences and cleaning incidents across Lancashire. The job holder will undertake specialist cleaning, work in accordance with the...