Fleet Operations Specialist

7 days ago

Burnley, Lancashire, United Kingdom Vodafone Automotive Full time £35,000 - £55,000 per year

Role purpose

Responsible for operational day to day delivery of Vodafone Business Fleet Analytics service including pre sales support, Customer on–boarding and support and operational delivery end to end across external suppliers and internal functions.

Key accountabilities and decision ownership

  • Manage and support Customers through the 'Proof of Value' initiatives and Onboarding process, providing a consistent point of contact
  • Manage and support suppliers and internal functions through the order processing and fulfilment to ensure a positive outcome and customer satisfaction
  • Manage end to end process from order receipt to billing and ensure compliance with process and contracted SLAs
  • Develop Customer product knowledge through a combination of guiding Customers to our on-line self-help tools and where necessary delivering remote tutorial sessions
  • Act as first line support and escalation for Customer, supplier and internal functions
  • Support cross functional engagement internal and external

Core competencies, knowledge and experience

  • Passion for providing the best customer experience
  • Previous experience of working in a B2B service delivery environment is essential
  • Ability to build strong relationships with B2B customers, internal functions (ie Sales, Commercial, Finance) and external suppliers
  • Exceptional interpersonal, organizational and communication skills, integrity, sound judgment and decision-making
  • Solution driven mindset
  • Have Automotive technical awareness
  • Extensive use of multiple digital applications including (but not restricted to) database applications and use of excel at advanced level

Must have technical / professional qualifications

  • High school diploma or equivalent/ Degree

KPIs

  • Customer Contracted SLAs
  • B2B NPS
  • Proof of Value (POV) conversion

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

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