Property Manager Role

2 weeks ago


Rochester Kent, United Kingdom RedDoor Homes Ltd Full time
Due to our huge success and continued expansion plans, we are looking for a reliable, energetic, enthusiastic individual to join our friendly branch tocover maternity leave. The role is within our Property Management department and involves direct contact with our landlords, tenants and contractors. The successful candidate will ideally be experienced within property management, with an excellent customer focused approach. This is an excellent opportunity to work in a dynamic, professional, and fast-paced environment where you will be working alongside a dedicated and hardworking team of people who are committed to customer service and success. Ideally you will be

ARLA qualified

or working towards this. Our main focus is to maintain the high standards of customer service to retain our landlord clients and have a good understanding of their individual needs. Duties include: General Administration

Ad-hoc duties for the Director and Branch Manager

Looking after a portfolio of properties

Booking Inspections and sending reports to landlords once completed whilst flagging repairs and arranging necessary remedial work

Handle general repairs and instruct the appropriate contractors, whilst liaising with Landlords and Tenants. Coordinationof estimates and repairs

Advise Landlords of maintenance required to their property in a proactive capacity Dealingpromptly and courteously with communicationsfrom landlords and tenants

Deposit returns and liaising with the accounts team for return of deposits to tenants

Booking and maintaining accurate safety check records including gas, electrical and EPC checks

producing section notices as appropriate and any other variations of tenancy

Liaisingwith utility companies

Ensuring properties meet all regulatory health and safety standards

Arranging and Completing all check in and check out procedures

Provide a service that ensures the smooth running of the property during the tenancy term. preparationof tenancy agreements

preparation of tenancy files and associated documents

Day to Day correspondence

Dealing with customers face to face and on the phone

Answering telephone queries

General office duties

Skills Required:

Full UK driving licence for a manual vehicle

Previous experience in a property manager role, however a strong background in a customer-facing and/or administrative role if no prior propertymanagement history

Outstanding customer service skills

A calm, unflappable person, with strength of character (required when dealing with issues like return of deposits or repairs required to a property) A systematic approach with strong administrative skills can work independently and be able to work as part of the team with a can do attitude

excellent IT skills and have good literacy skills

Strong attention to detail with the ability to work under pressure

Be able to establish priorities, allocate amounts of time and stay aware of the relationship between activities not just for yourself but for others too. Problem solving TPBN1_UKTJ
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