Hotel Night Reception Manager
2 weeks ago
We have an exciting opportunity for a motivated Reception Manager looking to take the next step in their career.
Our Reception team is at the forefront of our business as they are often the first point of contact many of our guests have with the Hotel. As our Front of House Manager you'll ensure our guests receive consistently high standards of service and maximum guest satisfaction throughout their stay.
Wagestream – flexible access to your earned salary & financial coaching App
24/7 Employee Assistance Programme for you and your family
Saroving Rewards for going the extra mile & delivering exceptional guest service
Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
Opportunities for training and development & recognising your potential
Hotel Reception experience in 4/5 star environment, with knowledge of corporate and leisure markets.
Operational experience in Reception, Reservations and Night Audit
Good working knowledge of a Property Management system (ideally Opera)
Good financial awareness with a solid understanding of room sales/yield, revenue streams and controls
Drive and the ability to implement standards, policies and procedures and to police them.
Proven man-management, coaching and team building skills
Interviewing and performance management skills
Excellent presentation with an outgoing personality, excellent interpersonal skills and professional manner and an excellent command of written and spoken English
Good knowledge of Microsoft Office
Ensuring the team deliver consistently high standards of service and maximum guest satisfaction.
Ensuring that standards are regularly reviewed and that SOP Manuals are in place, updated as necessary and that all staff are trained accordingly and full training records are maintained.
Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels.
Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care.
Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; Ensuring good communication lines are maintained up and down, in and between all departments but especially Front of House, Revenue and Sales, Housekeeping and Maintenance.
Duty Management as required.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK.
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