Remote Technical Account Manager

2 weeks ago

London, United Kingdom Liv-Ex Full time

Technical Account Manager
A newly created role within the Account Management team for an enthusiastic, confident Technical Account Manager to drive the adoption of our automation services and API usage across the customer base.
Competitive salary dependent on experience. Company performance-related profit share, healthcare insurance & wellbeing benefits.
With over 630 members worldwide, Liv-ex is today the global marketplace for the wine trade.
We offer a multitude of business services covering trading opportunities, data, logistics and various automation technologies; aimed at a diverse group of wine businesses, from ambitious young start-ups to established merchants and traders.
Our aim is to make the wine trade more transparent, efficient, and safe, for the benefit of our members and the market as a whole.
Founded in 2000, Liv-ex has grown to serve a growing number of members in the B2B sector, with an ever-expanding range of services. We help our members and other stakeholders to better understand the fine wine market and identify profit opportunities.
Liv-ex is looking for an enthusiastic, confident and hardworking technical account manager to join the commercial team reporting to the Head of Account Management. You will lead and help set the Automation & Integration strategy, selling the broader vision for Automation both internally and externally.
Work alongside the Account Managers and the Product team to drive the adoption of our Automation services, including our suite of APIs
Manage our developer partner program with ERP and software development providers
Liaise with key stakeholders both internally and externally to help drive new projects and solve service requests, with an array of systems
3-5 years of previous experience in a Technical Account Manager role or similar
~ Excellent technical, communication and organizational skills • Natural interest in technical sales/presales with good commercial acumen
~ Experience in onboarding and consulting with customers through their integration journey
~ A broad knowledge of ecommerce systems and best practice, ERPs, CRMs and similar business systems
~ Experience in project management and delivery, providing support for technical integrations and APIs
~ Experience with SQL, to query and analyse data
~ Strong relationship building skills service minded with a keen interest in building long-term business relationships
~ Flexible and adaptable team player with the ability to work well in a fast-paced environment
~ Bachelor's or Graduate's Degree in computer science, engineering, mathematics, or information systems
A keen interest and understanding of the fine wine market.
Spoken French

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