Senior Manager
3 weeks ago
EU CS Sr BIE Manager, Data, Insights and Design
Job ID: 2562471 | Amazon UK Services Ltd.
Amazon's Customer Service (CS) department is seeking an experienced Business Intelligence Engineer Manager to join the team. to build a place where people can come to find and discover anything they might want to buy online."
The successful candidate will be a key member of the EU CS Data, Insights & Design team (DID). You are an analysis expert who leverages a variety of data platforms and analytical tools to provide a holistic view of the customer experience. You build deep contextual and domain knowledge, ensure data quality and build scalable tools. You effectively communicate findings across a wide range of senior stakeholders.
Work on large BI solutions and defining the team's BI strategy.
- Knows how to design and implement technical solutions with an appropriate analytics strategy and data set design.
- Drives best practices in operational excellence, data modelling, and analysis
- Assure team’s performance, compliance and quality goals are met.
Experience with SQL
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software
- Experience working directly with business stakeholders to translate between data and business needs
- Experience managing a data or BI team
- Experience leading and influencing the BI strategy of your team or organization
- Experience in delivering results managing a business intelligence or analytics team, including employee development and performance management
Experience working with very large data warehousing environment
- Experience in data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding
- Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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